Skip navigation

Smart IT: The ability to relate KBAs to CRQs

score 25
You have not voted. Below Review Threshold

We would like the ability to associate a KBA to a CRQ template and CRQs for a couple of reasons.

We would like to record the SOP for Standard Changes in a KBA, and be able to associate them to a CRQ via the CRQ template.   This would allow for the regular review, management and single location to document the SOPs for standard changes.  Our preference would be for the CRQ template notes field to allow for hyperlinks or HTML code that transfer to the CRQ description field when created.    

In addition, we would also like to have the ability to associate/link a KBA that is the documentation of the workaround that is being remedied through the implementation of the CRQ.  This will allow users of the KBA to know when a fix has been implemented.  


Vote history