Skip navigation

Remedy SSO should provide Session Cookies for each Realm and not globally

score 300
You have not voted. Product Team Review

we saw several "issues" when using Remedy SSO with Remedy AR System and TrueSight Operations Mgmt (Presentation Server) since truesight is using the * default realm and if customers are using a different realm for ITSM for example there are a few points to mention

 

- you cannot use same browser for both sessions (Remedy and Truesight)

- since all admin users and permissions groups for truesight are in the * realm you get probelms trying to login from the same browser (cookies)

- even if specifying the correct tenant/realm you get the correct login-method, but after successful authentication you are redirected to the configured tenant/realm resulting in error "User x has no access to realm y"

Comments

Vote history