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In Smart IT KCS/RKM, approvals to be configured based on Author Group.

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In current Smart IT KCS setup or Classic RKM,


Any article created by the KCS candidate or KCS Contributor or Knowledge Author is following Classic RKM Approval workflow.


Approvals gets triggered to Approvers based on OpCats or ProdCats, which are not mandatory in KCS.

It would be good, if approvals can be configured based on the Author Group. This will help in knowledge Articles getting routed to the right SME.


Also, in Smart IT KCS templates, by default Global Company gets selected rather than Author Company.




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