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More configuration options: add / change selection choices for ITSM fields

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There are many Remedy ITSM fields for which customers ask to change available values / selection choices or add new values.

For example:

  • Change Reason
  • Status Reason on various ITSM records (incident, change, ...)
  • Reported Source

Today, one would have to customize the solution. in the future, this should be handled via configuration and thus maintained without any manual effort during upgrades.


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