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Send Email option from within the Ticket/Assignment Form does not Auto-Fill Subject

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In Track-It! 2017, whenever we attempt to Send an Email out to the Requester/Technician from within the Ticket/Assignment Form, the Subject of the Email does not get Auto-Filled and we need to manually type it in, as it is a required field.

 

Customers would like the Subject of this Email to Auto-populate with the Subject from the Ticket/Assignment, similar to the way it currently functions in Track-It! 11.x.

 

 

Added to Track-It! 2020 R1 in January 2020.

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