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Auto populate linked Incident number On Change request when Incident is linked to Change.  This only works for Service request today. Annoyance for user to populate CR#  manually

score 40
You have not voted. Not Planned

- When you create Change from SR - change record has the related service request number populated

-when you go to incident and create and link change request from record details - change has no Incident number

 

Impact

  • Staff can manually  type - they can still type the Incident number
  • Confusion, blank emails
  • SR or Incident both should be populated as they are stored in same object or give new field.
  • As per Support working as per design

 

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