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Show INC-Resolution in MyIT Request

score 255
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Hello ... we are using MyIT with Smart IT.


Currently when the request is completed - no solution is available ootb at the Request.


  • therefore the link to the request for the enduser does not show him the solution
  • also the solution mail does not include the solution ( as it is not available at the request )


Suggested Workaround from BMC is:

  • copy the solution at the Incident as a public comment.


Our desired solution would be:

  • when solving the Incident, please include a checkbox "copy solution to request".
  • or introduce a new field "public solution" (which is copied to the request)


  • the solution would then be available with the link to MyIT and in the notification email



Thank you, Robert


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