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A possibility to differentiate create new incident and existing incident views

score 85
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Both self service views uses same field set: Self Service - Ticket Layout

It is not possible to provide different views for incident creation and for seeing existing ticket fields on self service portal.


It would be needed for example to show only read only type fields for existing tickets and editable views for ticket creation. As example resolution field is needed for ticket creation as well, which does not make any sense.


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