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A possibility to configure Incident details to include Case chatter view

score 5
You have not voted. Not Planned

It would be good to Open possibilities to configure Incident details section by providing a possibility to add additional chatter view for Incident, which would work like chatter view on Case object. Agents working for Incidents could communicate directly with contacts using Case chatter view.

 

Such possibility would be useful to scenarios where Incident Case integrations are implemented, by providing possibilities to use case chatter feed directly.

 

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