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If you cancel an incident with open tasks, all the tasks (that are still active) associated with the canceled incident are also canceled.

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RemedyForce has very limited capabilities related to task management. For instance if we have a Service Request that is generated with 10 tasks and the requester is changing his mind and asks to Cancel this request we would like to have the possibility to Cancel the parent Service Request and when doing so all associated tasks that are still active to be Canceled as well (the status of every active task to be moved to CANCEL and the resolution from the parent SR to be copied over to the resolution of each canceled task).


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