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Save Knowlege to Ticket - Confusing Icons

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Dear Community,

 

when creating an Incident and viewing a suggested Knowledge entry in full view.

 

You have (among others) these 2 options:

 

Save to Ticket

Save & Resolve

 

The icons left to both options is a circle ... however the circle icon left from "Save & Resolve" already has a "Checked Arrow" inside.

So actually it looks like as if this option is already selected (without having selected anything).

 

From a user perspective this is very confusing (that is the feedback we received).

It would be best to remove that "checked" grafic.

 

Also added a screenshot ... thank you.

 

Robert

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