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MyIT 3.3: Ability to capture the source by which the request has been raised

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Hi List,

 

Unfortunately, BMC Support confirms us, that actually, there is no way to capture the source by which the request has been raised.

 

Although there seems to be a CLIENT_TYPE "10" which would be useful to distinguish between an SRD instanciated via UC or vía App, as far as now, this is not happening!

Both instances will return the same CLIENT_TYPE value.

 

We believe that it would be very useful to have the ability to implement this in order to being able to detect, specially, "what comes from App".

 

Kind Regards,

Björn.

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