Remedy Smart IT/MyIT supports only RSSO/ASSO, hence it is not possible to integrate Smart IT with any other external SSO.
Just like Smart IT/MyIT works fine with RSSO/ASSO, Smart IT should be made to work with other SSO also.
For eg. It is not possible to Integrate directly IBM IAM SSO with Smart IT.
It would be helpful if BMC devices a mechanism to integrate BMC products with other SSO.