If a field in Remedy is customizable as to content and mapping , it also must be customizable on TSOM/BPPM side.
In Remedy there exists the ability to customize field mappings to comply with Customer processes and reporting needs. The ability to map the same fields and data should be availability in TSOM/BPPM. In addition it would also be a great feature if field mappings and data constraints could be imported from the Remedy WSDL dynamically or on a periodic basis through the integration.
Business Impact : Remedy is a source for Regulatory compliance reporting. Regulations and the requirements for reporting can change at any time.
Paul S. Hoffman
Senior Consultant , Bank of America