In SmartIT / MyIT, if a person record has a user image selected, such as a photo, (which they may have selected themselves or been allocated from admin) then this cannot be removed or set back to the default outline image BY ANYONE.
I queried how to do this with BMC support and have been advised ... " ..... this is 'As Designed' feature, OOTB ".
I think it is not 'as designed', but more ' as left out '
It does not make sense to have the ability to add a picture, without the ability to remove the picture !
Some users have selected images for themselves, which they cannot now remove.
I request the edit ability to be able to have "no image" (or at least the generic outline image) as options.