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Look-up to Salesforce Queue Object in CMDB

score 20
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In the CMDB, BASE ELEMENTS, we would like to insert a field (support team) with a lookup to the Salesforce Queue object.

Today, Queues are protected objects and are not exposed to Remedyforce.

As an alternative, we have created this field with a picklist to all queues. This is prone to human error and having the risk that the updates are not in sync with the content of the Salesforce object Queue.

 

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