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Better Multi-Picklists in Self Service

score 25
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Multi-picklists in Self Service are not user friendly.

  1. If user wants to pick multiple options, It is not clear HOW to do it. I often hear they didn't even know they COULD select multiple options.
  2. Even when you learn how to select multiple options, it is cumbersome. It would be much better if you could select/move options one at a time like in the Console. (Due to limited screen real estate, Available may have to be on top, and Chosen on bottom as show in my mock up).

 

 

 

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