Users from ITSM are synced to Smart Reporting with AI Job "UserSync". This Job will search in the Remedy User Form with the following qulification:
('License Type' =1 OR 'License Type' =2) AND ('Status' = 0)
Only Users with Fixed or Floating License will be synced. Users with Read License will not exist in Smart Reporting!
This makes no sense because I can create a User with Read License who will have access to ITSM with Mid-Tier GUI and to SmartIT. In both GUIs he can see the link to SmartReporting but he will get an ugly error message when he's trying to access SmartReporting.
Please Sync users with Read License to Smart Reporting!