Hi to everyone,
We found several of our customer that wants to be able to change the Rol of an Agent to a Customer Rol.
Because some of its users stop being agents and do not want them to consume more licenses, but maintain the history of that agent.
Or simply degrade an agent because it now becomes the client.
Right now if they want to do that they have to delete all the records that the agent have , losing in that way
all the historical information.
Hope more people find this idea useful.