- Journal entries in Solutions are permanent and cannot be edited or deleted
- Cloning a solution does not close the Question or Task flow
Journals should be editable and removable from the main solution, so that the solution can be updated as information changes. This will alleviate issues such as typos and small changes to solutions that require removal. Journals could then be used to store support information relevant to agent resolution.
When cloning a solution, the entire thing should be cloned, so that the questions and tasks do not need to be built from scratch. It will make updating/creating/replacing old solutions quicker and easier to maintain.