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ENH:  A way to via the ticket import function in 12.x, to include attachments with imported tickets.

score 45
You have not voted. Not Planned

Ticket attachments are a vital part of a ticket history often.  Sometimes for legal reasons.

Importing should have a way to import the attachments OR at least a way to specifically refer to where they are.

 

This was originally posted in idea

 

https://communities.bmc.com/ideas/10476

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