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Import - update user group

score 35
You have not voted. Not Planned

We'd like to see an import type that would allow us to update a group of existing users. We'd like to identify users by role and/or team membership.

 

Our scenarios:

- We just started creating a Service Catalog. We'd like to roll it out to groups as we finish their areas of service.

- Need to remove a ticket type from members of a specific team. Its a rather large team, and most users have unique permissions, so importing from CSV isn't an option.

 

Issue with currently available method (update existing on user import) is that it strips the user account of everything, and adds only what you apply via the import. We'd like to see the option to apply and remove specific items, while retaining the rest of the user's items.

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