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IT Home Page - Add Role Filter to Incident Console

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The Incident Console on the IT Home Page does not have a role filter. The Overview Console and Incident Management Console both have filters that allow support users to select between "All", "Owner" or "Assignee".

 

IT Home Page Incident Console (No Role Filter - Displays all tickets assigned to or owned by the user's support groups)

 

Incident Management Console - Role Filter Available

 

 

Overview Console Preferences - Role Filter Available

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