There are some end-users that find the scrolling broadcast message very annoying to their vision and/or concentration because they cannot stop the ticker. If the Broadcast field "Scroll Message" is unchecked, there is no indication of a posted broadcast message. The end-user has to click on the broadcast icon 2-3 times a day in order to view potential notifications.
The idea is to replace the "Scroll Message" checkbox field with a picklist selection
- No Display
The "Static" value will display the a message centered within the ticker area of the Self-Service portal or the RemedyForce Console.
The system administrator or end-user can lower the "ticker speed" to lessen the scrolling impact.
Administrator: Administration | Configure Self-Service | Banner | Default Ticker Speed = Slow
End-User: My Profile | User Details | Edit | Preferences | Broadcast Ticker Speed = 1