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Link from Email Notification to Approval Request in MyIT

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Goal

Speed up the approval process by providing HR Case approvers with a direct link to MyIT to view the case information and make the approval decision.

 

Why Important

The approval process should not suffer from bottlenecks due to perceived or actual barriers or hindrances.

 

Request for Enhancement

Add a link to the 'request for approval' emails that are sent HR Case approvers.  The link will take the user directly to the approval request in MyIT.  This would be initially for the Universal Client, with a view to extending the functionality to MyIT mobile applications.

 

Similar functionality has been developed for SRM: https://communities.bmc.com/ideas/9636

 

*Jan 2018 Update*

As per the comments below, this functionality may be a benefit to all of the applications whose approvals appear in MyIT.

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