Background: Our client is trying to make service offerings in MyIT/CLM more friendly for non-technical users. It would help our customer if we could provide more instructions and information when requesting a specific service offering.
Feature Request: Our client would like a Service Option (Type = Any Request) that just displays a text block in the MyIT/CLM service request form (no option choices are required). This text block should hold up to 1024 characters (or similar size) and support at least basic text formatting. It would be nice if it would also support hyperlinks. Our client can then use these Service Option text blocks to add instructions and information within the request form for a specific service offering.