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Approval Process and Service Request email idea

score 35
You have not voted. Not Planned

I could really use an option that automatically adds to the Action History emails that are sent as a part of Approval Processes and Service Requests.  Often, I have users who report that they did not receive the email notification.  If the approval request email and its response were added automatically to the action history, I could easily confirm that the email did send and to whom RF sent the email.


Today, when users report that they did not receive the email prompting approval, I have to go to the Exchange Administration team and request that they investigate.


Leo Garcia, Lisa Kraas, Hugo Gracia, Jonathan Leighton, Virginia - Test Leandro - Test, please vote up my idea.  Or if Remedyforce already has this ability, please let me know how to accomplish this.


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