While working with the Smart IT product, customers notice that the Affected Service field in Incident or Change tickets does not have a drop-down list.
This poses a challenge on the users, because they do not remember the exact name of the service they would like to set in that field.
Currently the only way is to start typing something in that field and if you guess right, the tool will suggest values.
I get the impression that the users don't like that a lot.
Maybe bringing back the drop-down list like in good old Mid-tier is not such a bad idea, what you think?