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TrueSight - RemedyForce integration:Passing additional parameters

score 35
You have not voted. Coming in Next Release

Currently, TrueSight can use an integration to open Incident in RemedyForce, but with a preconfigured and limited set of fields (Client id, Template, Category, Impact, Urgency etc)

It can't for example fill Configuration Item or Account fields.

 

It would be nice if the TrueSight integration could pass additional parameters apart from the standard ones.

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