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Knowledge Notifications for Smart IT

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Out of the box, Smart IT has notifications which can be enabled/disabled only for the following modules:

  • Incident
  • Infrastructure Change Management
  • Problem Management
  • Request Management
  • Task Management

 

There are no Knowledge Management Notifications which can be enabled/disabled for Smart IT. So all the knowledge users will work on Smart IT, but the notifications will be still sent with the link to ITSM.

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