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Smart IT - Map login of Smart Recorder User to SR Requested by

score 40
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Today, a user creates a Service Request for another customer with Smart Recorder by @<Customer> !<ServiceRequestName>. This results in a Service Request with

Requested For = Customer

Requested By = Customer

BMCs solution for adding the myself (the current logged in Smart Recorder agent) as Requested by is: @<Customer> !<ServiceRequestName> @<MyName>.This woul result in

Requested For = Customer

Requested By = Myself


Our use cases contain service desk systems where agents created hundreds of tickets for calling customers. Therefor a solution would be great where the logged in agent, using Smart IT / Smart Recorder automatically becomes the Requested By of the Service Request.


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