I'm interested in having public groups be referenced when part of a queue. Currently we have to populate both queues and public groups separately. What I would like is to be able to populate just the public group and then be able to have that public group be added to the queue and those staff members visible.
Public group - Service Desk
Queue - Service Desk
But when maintaining the queue, the public group only has to be added. Some of our queues have upwards of 35-40 people in them. This would cut down on having to populate two separate lists.