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Public groups be referenced in queues

score 20
You have not voted. Not Planned

I'm interested in having public groups be referenced when part of a queue.  Currently we have to populate both queues and public groups separately.  What I would like is to be able to populate just the public group and then be able to have that public group be added to the queue and those staff members visible.


Public group - Service Desk

Annette Analyst

John Doe

Jane Smith


Queue - Service Desk

Service Desk


But when maintaining the queue, the public group only has to be added.  Some of our queues have upwards of 35-40 people in them.  This would cut down on having to populate two separate lists.


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