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Group Notification when a case is created

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Request for Enhancement

 

When the requestor submits a case via MyIT or if a case is created through an email then send an email notification to the group informing them that a case has been assigned to your group.

 

Goal

 

To notify the Assignee Group that a case has been assigned to them

Why Important

 

So that the team is aware that a case has been assigned to them. Most of the teams working on HRCM perform backend operations and HRCM is used by them to respond to employee queries. They are not constantly logged in to HRCM. The proposed notification will help them to pick up the cases on time and respond to them.

 

Example of current behavior

Currently we get notifications only when the case has been re-assigned by another group or if the case is assigned to an individual. Refer examples below:

 

Notification in case of Re-assignment

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