Skip navigation

MyIT Broadcasts for User Groups: Only the GroupIDs are shown, this should be changed to the Long Group Name

score 540
You have not voted. Product Team Review

MyIT Broadcasts can be sent to User Groups, but for a MyIT-Admin it is very difficult to find the correct group to which the broadcast should be sent;

 

When you search for a User Group, the search-field references to the "Group Name"-Field of the Remedy-Group-Form. The problem for Companies & Support groups is that the "Group Name"-Field always contains the ID, but not the real name:

So if you e.g. would like to send a Broadcast to "calbro", you will get no results:

Instead, you have to search for the group id 10000000001, but how is a MyIT Admin supposed to know this Group ID?! He/She always has to ask a Remedy Admin.

 

The search-field should also reference to the "Long Group Name"-field and not only to the "Group Name".

 

Regards, Tamara

Comments

Vote history