MyIT Broadcasts can be sent to User Groups, but for a MyIT-Admin it is very difficult to find the correct group to which the broadcast should be sent;
When you search for a User Group, the search-field references to the "Group Name"-Field of the Remedy-Group-Form. The problem for Companies & Support groups is that the "Group Name"-Field always contains the ID, but not the real name:
So if you e.g. would like to send a Broadcast to "calbro", you will get no results:
Instead, you have to search for the group id 10000000001, but how is a MyIT Admin supposed to know this Group ID?! He/She always has to ask a Remedy Admin.
The search-field should also reference to the "Long Group Name"-field and not only to the "Group Name".