You can currently link to directly to existing records with a URL like:
/footprints/servicedesk/application.html#runtimecontainer/edit/workspace/(Workspace ID)/(Record ID)
If you try the "create" URL, it redirects to the basic initial screen rather than opening a new record: footprints/servicedesk/application.html#runtimecontainer/create/workspace/(Workspace ID)
We'd like for the "create" URL to open a new record. We'd expect if you didn't have access to the workspace, then it would act like it currently does.