Right now the e-mail function of a work order only allows you to manually type out the e-mail you want to send to. It would be nice (and a huge time saver) to have it tied into LDAP/AD or SMTP. Since Track-it does directory importing anyway, I'm thinking that getting the emails imported into a drop down menu when emailing would be a snap.
Delivered in Track-It! 2018. You now have the option to pick Technicians or Requestors from a list or manually input email addresses.