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Provide ability to set Queue on Category for Auto Routing Incidents (Out of box setting)

score 320
You have not voted. Product Team Review

Lot of customers want to assign Incidents based on Category based on SMEs etc it woudl be nice to have an option to assign Queues on category form and setting to enable assignments if this queue is populated.

 

Workaround - maintain workflows

 

Queue is populated or updated on each category

Assign_queue_category.png

 

Application setting will give option to OPT in or OPT out

auto.png

 

Submitted based for customers

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