There have been times when we have gone through a few Account Managers in a relatively short period of time. We usually find out about the change when trying to contact the former AM are frustrated because we are not getting a response.
It would be great if we could see who our AM is in the My Support Profile section of bmc.com/support. Ideally their contact information should also be listed.
A nice to have feature would be a history of Account Managers.