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Create an integrated Service Catalog

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Something that we struggle with  in Track-it 11.4 is integrating a service catalog.

I would like to see a service catalog component as a part of Track it. I think it could be expanded into the category system, and self-service portal.

We use the following categories for our service catalog,

Business Services – Services published to the Business. i.e. accounting software solution.

Technical services - non Published services that directly support the Business Service. i.e. Simply account

Core Services -  Fundamental Services that support Technical services, i.e. Active Directory or windows server, etc.


I think it would add a lot of value to have this integrated into the front end as a web based catalog for users to select and create tickets from. As well as an administrator’s tool to support the infrastructure.


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