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Smart IT - Allow definition of 'Global' Preset Filters for Ticket console

score 590
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The OOTB application gives users two default basic Ticket Console Preset filters - however customers should be able to change the definition of these OOTB filters and/or add to them to create their own global presets that are visible to all users.

 

I would therefore like to see a new option underneath the 'Configuration' menu (only available to administrators) to allow the definition and management of Presets to include the following:

 

  • Addition of new Global Presets
  • Alteration of OOTB Global Presets
  • Deletion of Global Presets
  • Creation of Presets that are only visible to certain Support Groups

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