Skip navigation

Improved failover capabilites for FTS urgently needed

score 100
You have not voted. Delivered

With 7.6.x move to use global search, FTS has become a key component of ITSM cornerstone functionality.


FTS certainly puts a damper on seemless failover capabilities.


We are told by support even with a server group configuration we will need to shutdown all AR services, update AR and ARMONITOR CONFIGS, bring up rimary for FTS, and exec re-index (which could take several hours)!


See KA 363429


Customers rely on global search and its accuracy  - it is not acceptable for this functionality to be drastically impaired for a lengthy time after a failover to an alternate location.


A primary and secondary index sync is at the very least needed to help in the failover process.


Vote history