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Improved failover capabilites for FTS urgently needed

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With 7.6.x move to use global search, FTS has become a key component of ITSM cornerstone functionality.

 

FTS certainly puts a damper on seemless failover capabilities.

 

We are told by support even with a server group configuration we will need to shutdown all AR services, update AR and ARMONITOR CONFIGS, bring up rimary for FTS, and exec re-index (which could take several hours)!

 

See KA 363429

 

Customers rely on global search and its accuracy  - it is not acceptable for this functionality to be drastically impaired for a lengthy time after a failover to an alternate location.

 

A primary and secondary index sync is at the very least needed to help in the failover process.

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