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Technician Groups

score 90
Voted on 24 times . You have not voted. Active

Allow Technicians to belong to a group, so that WO's can be directed to a group (e.g. "Network", "Sotware", "Infrastucture", "Development") , where an available relevant technician may pick it, or have the WO assigned.

Include groups in the skill routing policies.

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It's amazing what I.T. was meant to be.