When typing in the Superbox it would be useful to be able to filter the suggestions being returned as you type, for example if you are looking for a request then limit items returned to requests. This could potentially be provided by using a tag to limit search items, e.g. REQ: Onboard new employee (either typed as shown or selectable from drop down similar to function provided for ! Get Help).
Maybe this could already be provided by making better use of hashtags in the creation of Requests, KA etc.