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Automated schedule and email of Reports

score 95
Voted on 19 times . You have not voted. Delivered

I have heard many prospects ask for this feature recently so I wanted to make sure this one was on the list.

 

The idea is to have a scheduling component that would allow a Track-It! administrator to select a report, canned or custom, select how often to run the report and enter the email addresses of the recipients of the report.

 

Then on the specified interval, Track-It! would generate the report and email it to those people designated to receive it.

 

I can see this being a great way to keep managers or directors up to date on weekly, monthly or quarterly statistics about the help desk.

 

This feature was added in Track-It! 11

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It's amazing what I.T. was meant to be.