I am a heavy user of the color formatting in Track-it Helpdesk. It's a great way to quickly get a visual of my work orders and bring my attention to the work orders that need it more than others. Right now, the precedence is set by the order these formats are created but as time goes by, priorities change. The only way to change the formatting to follow these new priorities is to delete all the formats and re-create them in the order needed. This is time consuming and cumbersome. It would be nice if there was a way to re-organize these with either move up / move down buttons or drag-and-drop.
Released in Track-It! 2018