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Record locking is misleading  the users. Even if user exit the record,still shows it is locked -using automatic option.

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With Spring 15 record locking is an option. The record are locked for defined time even if the user is done with Editing and closes the record . Staff cannot update the issue even if the assignment was changed and no way of unlocking it.

 

record lock.png

Ref

Locking records - BMC Remedyforce 20.15.02 - BMC Documentation

Prevent record edit if already opened by another user

 

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