IDEA:  Have Track-It pass Active Directory credentials through the login dialog box to Windows Active Directory to obtain login permissions for the technician.

DETAILS:  A system by which Track-It! would utilize the Windows Activie Directory database to validate technician login credentials instead of having its own separate username/password tables.  When a technician attempts to login, he/she would enter AD credentials into the Track-It login dialog box (with domain) and Track-It would then communicate with Active Directory to validate credentials and grant access to the Technician Client.

BENEFITS:

  Technicians:  One less username/password to remember or synchronize with other usernames/passwords in other applications.

  BMC Software:  1) Happy customers, 2) Potential for fewer columns/tables in database

This feature was added in Track-It! 11