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Sentry Software

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Razeem Mohamed

IronPort Monitoring

Posted by Razeem Mohamed Moderator Sep 25, 2017

A new version of the IronPort Monitoring template for Monitoring Studio KM is now available for download from Monitoring IronPort Systems| Sentry Software


Dell EMC VNX series provide file only, block only, and unified (block and file) implementations. All these implementations can be monitored in TrueSight Operations Mgmt / TrueSight Infrastructure Mgmt by the Sentry Software's KMs (EMC Disk Arrays KM for PATROL and Hardware Sentry KM for PATROL).


The EMC Disk Arrays KM leverages a standalone SMI-S provider to collect block information (SAN monitoring) and the SMI-S provider embedded within the Control Station to collect file information (NAS monitoring). Depending on the version of the standalone EMC SMI-S provider, you may have to use both Hardware Sentry KM and EMC Disk Arrays KM to fully monitor your Dell EMC VNX Storage Systems:


Monitoring Scenarios




NAS monitoring only

SMI-S Provider embedded within Control Station enabled

EMC Disk Arrays KM

Hardware and storage metrics

SAN monitoring only

If using EMC SMI-S Agent v4.6

EMC Disk Arrays KM

Hardware and storage metrics

If not using, EMC SMI-S Agent v4.6,use EMC Navisphere CLI

Hardware Sentry KM

Hardware metrics only

Both SAN and NAS monitoring

NAS monitoring: SMI-S Provider embedded within Control Station enabled

SAN monitoring: EMC SMI-S Agent v4.6

EMC Disk Arrays KM for PATROL

Hardware and storage metrics

NAS monitoring: SMI-S Provider embedded within Control Station enabled

EMC Disk Arrays KM for PATROL

NAS monitoring: Hardware and storage metrics

SAN monitoring: If not using, EMC SMI-S Agent v4.6, use EMC NaviSphere CLI

Hardware Sentry KM for PATROL

SAN monitoring: Hardware metrics only


For more details about the configurations you may encounter and the monitoring environment you need to configure to properly monitor your Dell EMC VNX disk arrays, please refer to the KB article Monitoring VNX Disk Arrays published on Sentry's Website.


EMC Networker KM for PATROL constantly monitors the key areas of the backup and recovery software to ensure backups are properly performed. Any backup or restore error is instantly brought to your attention through the centralized TrueSight Operations Mgmt platform to let you take corrective actions. The solution more especially monitors:

  • Server availability: status of all the processes.
  • Log files: monitoring of the daemon.log and messages files, size, etc.
  • Pending Media Events: monitoring of the media mount requests
  • Bootstrap Messages: bootstrap settings verification, recommendations, etc.
  • Client Indexes: number of entries, utilization as a percentage and index size.
  • Devices: status of mounted volumes and history of volume mounts.
  • Save Groups and Save Sets: status, progress, size and duration

All the information collected is grouped into application classes and displayed in your  TrueSight Operations Mgmt. Alarms and warnings inform you when a suspicious behavior is detected; thus, allowing you to quickly and clearly identify peaks, troughs and trends in the performance of your backup resources before it critically impacts your business.


EMC NetWorker KM for PATROL 3.0.00 fully supports EMC NetWorker v9.x using the latest jobquery interface.


EMC NetWorker KM for PATROL 3.0.00 supports remote monitoring for NetWorker servers.

Remote monitoring is required for all servers or appliances on which no PATROL Agent can be installed. This feature is also interesting if you lack resources or time to deploy a PATROL Agent and the NetWorker KM on several servers since it allows to monitor multiple hosts from a single PATROL Agent host (see Remote Monitoring Requirements for detailed information).


Also, EMC NetWorker KM for PATROL 3.0.00 can monitor consecutive backups at save set level under each group client. The solution can easily be configured to monitor failed, successful or all save sets (see Configuring the Save Sets Monitoring for detailed information).


Read the complete Release Notes for further details on the improvements and bug fixes included in version 3.0.00 of EMC NetWorker KM for PATROL and download the latest version.


Information about the NetApp Data ONTAP ETL for TrueSight Capacity Optimization can be displayed in the two following views:

  • The Storage Capacity Views for TrueSight Capacity Optimization: This view is intended for users who have several storage ETLs configured in their environment and wish to benefit from a vendor-agnostic view to compare their  different storage systems in a unique view.
  • The NetApp Capacity Views for TrueSight Capacity Optimization: This  view is intended for NetApp Data ONTAP ETL users who want the NetApp terminology to be used in their view. With this view, no comparison is possible with other storage ETLs.


Depending on your configuration, information about NetApp Filers will be available in different locations. Read the article Where to Find NetApp Filers in the Capacity Views for TrueSight Capacity Optimization to know how to check your configuration and where the information will be available depending on this configuration.



Related Storage ETLs Articles

Razeem Mohamed

F5 - BigIP Systems

Posted by Razeem Mohamed Moderator Jul 28, 2017

The latest of the Monitoring Studio template custom built to monitor the F5-BigIP System is now available for download!!!


Monitoring F5 BIG-IP Systems | Sentry Software


Any feedback would be appreciated.





Recently I came across a really strange and weird issue where one of our customers could not generate the "volume media report" for VolumePools and VolumeGroups and it was showing blank as you see in the screenshot below :


There was collection happening behind but as soon as the KM Menu Command was executed, I saw this in the debug logs :


localhost/NBU_POOL_CONTAINER Menu Mon Jul 17 08:58:29 2017

Running command: available_media

Return code    : 0

Exit code      : 0

Execution Time : 0s

Return data    :


You are already running Available_Media.

Try again later.



So, after googling about the error above, it lead me to :


Apparently, there was some kind of (.lok) file/files, which were being generated somewhere and was hiding from us...the KM


So, it was time to find the culprit as it did not existed in the default location....totally Normal !


We decided to run a PSL Script/Task to find this culprit --

set TEMP

dir %TEMP%\*.lok



And there it was hiding in %TEMP% away from NT Explorer searches.


The customer deleted it and our Veritas NetBackup KM could generate the Volume Media Report again... yayyy


Hope this helps you all....


Often we end up with no solution when it comes down to monitoring in house applications, complex applications, websites, database or any appliance or device for which there is no out of the box monitoring solutions to be into TrueSight Operations Mgmt.


If the object(application, service, API, device etc.) to be monitored has any source of data through API, SNMP, WBEM, Command line, Windows service/process/performance counters etc you can very well build a monitoring solution in minutes.


When you have something to be monitored,

  • List down the parameters and attributes that you would like to monitor.
  • Identify the best suited protocol to pull the information from the source object to be monitored.
  • Use any external tool like SNMP browser, CIM Navigator or DB analyzer if required. This will help you understand the structure of the data and confirm the availability of the data.
  • Identify the object groups and the parameters that are available for each one of them.
  • Determine the data type of each parameter or attribute.
  • Then start creating the "monitors" (Configuring Groups, Hosts and Monitors) using the built in monitor functions of the Monitoring Studio KM and process the extracted output (4. Processing a Monitor Result Output) if required.
  • Once the data collection is successful, you can configure thresholds (Configuring Thresholds)based on your requirements and configure alert actions (Specifying Alert Actions).
  • You can then export the configuration to be used as a template and deployed on another agents (Deploying your Configuration)


At the time of writing this article, I recommend you to use the Monitoring Studio KM v9.4. To create a template, you must use the PATROL Classic Console or the PATROL Central Operator Console.

The data collected by the PATROL Agent can be then integrated into the TrueSight Operations Management.


You can refer to the pre-built configuration templates available at Monitoring Studio | Sentry Software  for example.


As you sure know, many storage devices are already supported by our Storage Monitoring solution for TrueSight Operations Mgmt. For any other storage device that you wish to monitor in TrueSight, you can count on Monitoring Studio!


Monitoring Studio allows you to configure the monitoring of almost any storage device for which no out-of-the-box solution is available on the market. Our consultant, Razeem Mohamed, recently took up the challenge and created configuration templates for the following platforms:


Configuration TemplateCollected Metrics
Dell EMC Avamar Appliances
  • Burm Last Activity: Activity Error Code, Activity Status Code, Activity Type, Client Name
  • DPN: Active Sessions, Data Protected MB, Free Mega Bytes, Server Status, Storage Used Percentage
  • Scheduler: Status
EMC Atmos
  • Health: hardware devices status, file system usage, memory usage, PostgreSQL connection status, etc.
  • Job Services: queue length and status, dequeue rate.
  • Meta Data Services: number of containers, replication groups, and replication masters
  • Nodes Capacity: data, metadata, and storage available and used
  • Services: latency, memory used, and status
  • Storage Services: destage status
  • Web Services: number of operations per second (deletes, reads, transactions, writes)
EMC Data Domain
  • Status of the CIFS, Fans, Network File System, power module, temperature sensor
  • Data Domain Boost: several statuses and client total connection
  • Disks: performance and reliability
  • Fans: level and status
  • NVRAM: battery information, properties, and statistics
  • Replication information
  • System statistics
  • VTL information
EMC Elastic Cloud
  • Bucket: locked status
  • Cluster Capacity: total free space and total provisioned space
  • Disks: health status and allocated, free, and total space
  • LocalZone: bad disks and nodes, size, recovery rate, transaction information, etc.
  • Nodes: health status, disk counts, transaction information, etc.
  • RG Links: Link status, replication and rereplication information, etc.
  • Storage Pools: disk and nodes information, disk space, etc.
EMC RecoverPointEMC RecoverPoint Settings, states and statistics
EMC ViPR Controllers
  • DB Consistency: inconsistency count and status
  • Diagnostics: Connect EMC, CPU usage, DB connection, Disk Space, Memory usage, Network-related diagnostics, etc.
  • Health: health state of several services (Apisvc, Authsvc, Controllersvc, etc.)
  • IPSec: status
  • Disk IO Stats: average svc time and wait, reads and writes per seconds, etc.
  • Storage Capacity: managed capacity for block, files, objects, etc.
  • Hardware: chassis fans, power supply and temperature; system CPU
  • System Cluster: availability, enabled/disabled, HA state
  • System Global Statistics: traffic, current and active connections, current sessions, etc.
  • System Interface: speed, traffic, collisions, errors, etc.
  • Software Volume: status
  • Packet Velocity Accelaration Engine: traffic, current connections, etc.
  • Traffic Management Module: traffic, current connections, errors, memory information, etc.
Hitachi Content Platform
  • Status of the back-end switch, capacity balancing, compression, content verification, disposition, duplicate elimination, garbage elimination, garbage collection, etc.
  • Logical Volume: available capacity, total capacity, used capacity, and status
  • Nodes: usage, total space and unused space of the logical volume, NIC failure, and status
  • Hardware: node fans, power, processor, temperature, voltage, etc.
  • Replication: replication link errors,  replication link Mbytes per second, replication link operations
  • Tenant Quota:  allocated space, logical space used, physical space used
  • Total Capacity, Total Object Count, Unavailable objects present.
Hitachi Data Ingestor
  • FC Paths
  • File Systems
  • Hardware information
  • LUs
  • Processing Node
  • Volume Groups
Hitachi HNAS
  • Status of the system drive, volumes, physical and virtual hosts
  • File System: average operations per second
  • Fibre Channel: link status and speed, rates, number of errors, etc.
  • Ethernet ports: traffic and number of errors
  • Diverse statistics for NVRAM File System and Pools, and CIFs
HP StoreOnce
  • Cluster: status and capacity
  • Network: connection speed and status
  • Catalyst Service Set: status and capacity
  • NAS Service Set: counts of files and folders, status, and capacity
  • Replication Service Set: replication and bandwidth information
  • VTL Service Set: status, health level, size, etc.
Huawei OceanStor 9000
  • Clusters: status and capacity
  • Health and running status of nodes, clients,node share services
  • Disks: status, size, temperature, and usage
  • Ethernet Interface: speed, health and temperature status
  • CPU: temperature, health and temperature status
  • Node FS Service: capacity, health and running status
  • Memory
  • NfsShares and Cifs Shares (with full Share Path)
  • IP Pool: whether it is used or unused
IBM DataPower Appliance
  • Appliance Memory
  • Environment: CPU temperature, fan speed, status, voltage, etc.
  • Ethernet Interfaces: IF status, received and transmitted packets, drops and errors metrics, etc.
  • Operation state of Fibre Channel HBA, Fibre Channel Targets, ISCI Target, ISCI Volume
  • File System: Total and Free space metrics
  • Load Balancer health
  • NFS Mount: Files opened, read, and written
  • Physical Drive state
  • RAID Battery Backup: status, temperature and voltage
  • RAID Volumes: enabled health, inactive status, number of physical disks
NetApp E Series
  • Controllers: controller attributes (active state, error mode, operational status), drive interfaces SAS, link status and speed of the Ethernet interfaces, health and link status of the fiber interfaces
  • Drives: current temperature, degraded channels, raw capacity, state, usable capacity, etc.
  • Storage Pools: accessible, free space, online, state, total raided space, used capacity.
  • Storage System: drive count, free space, hot spare, state, used capacity.
  • Volumes: capacity, online, saturation and state
Nimble CS
  • Array: capacity, snap and volumes-related metrics
  • Disks: size, disk and RAID states
  • FC Interfaces: link status and speed, operational status, state.
  • Jobs: state
  • Network Interfaces: link status and speed
  • Shelves: fans and temperature-related metrics
  • Volume: size, usage, read and write metrics, etc.
Nutanix Appliances
  • Clusters: average latency, bandwidth, status, storage capacity, etc.
  • Controllers: data service, metadata service and node status
  • Disks: bandwidth, latency, size, space, etc.
  • Hypervisor: bandwidth, CPU,traffic, etc.
Proxmox Systems
  • Ha-manager status
  • Processes: pve-firewall, pve-ha-crm, pve-ha-lrm, pvedaemon, pvefw-logger, pveproxy, pvestatd, and spiceproxy
  • Ceph pools: usage percentage
  • Pveperf: Avg Seek Time, Buffered Reads, CPU BOGOMIPS, DNS EXT and INT, FSYNCS/sec, HD Size, Regex/sec
  • pvesm Data Stores: Status, Total Size, Used Size, Used Size in Percent, and Remaining Size
  • qm list - VMs: Bootdisk size, memory, and status
Squid Cache Proxy
  • Access Logs
  • FQDN Cache: FQDN entries, misses, negative hits, pending hits, etc.
  • Mesh Clients: hit traffic, hits, requests received, total HTTP and ICP traffic, etc.
  • Network IP Cache: IP cache entries, hits, misses, requests, negative and pending hits, etc.
  • Squid Process
  • Protocol Aggregate Stats: HTTP and ICP metrics
  • Storage Memory Size and Swap Size
  • System Performance: CPU Percentage, HTTP I/O Number of Reads, Objects Stored by Cache, Page Faults with Physical I/O, Total Memory Accounted
Veeam Backup
  • Processes
  • Windows Events
  • Windows Services
  • Agent Backup Jobs: status and last result
  • License: status and days remaining
  • Proxy details
  • Repository details: space and status


The above configuration templates and many others can be downloaded on Sentry’s Website.

Now it is your turn to play and develop your own monitoring templates!

Your feedback is important to us and will help us improve the services we offer. Feel free to share with us all the platforms and technologies you can monitor thanks to Monitoring Studio or any new platform you would like to cover.


If you have a Fujitsu Primergy server and you are unable to monitor its disk controller(s), physical and logical disks in TrueSight Operations Mgmt with Hardware Sentry KM, please check the following areas:

  1. Windows SNMP service is up and running
  2. You have have properly installed both ServerView Agent AND RAID Manager packages. They are available here: FUJITSU Software ServerView Suite
  3. You can access the RAID Manager GUI: https://<hostname>:3173/

4. You can  perform an snmp walk against this OID:


snmpwalk -v1 -c <community_string> <hostname>

iso. = INTEGER: 1

iso. = INTEGER: 2

iso. = STRING: "MegaRAID SAS 8708ER1"

iso. = STRING: "Advanced Host Controller Interface"

iso. = STRING: "Broadcom Limited"

iso. = ""

iso. = STRING: "PCI:Bus=117&Device=0&Function=0"

iso. = ""

iso. = STRING: "PCI Bus 117, Device 0, Function 0"

iso. = ""

iso. = ""

iso. = ""

iso. = STRING: "1.40.52-0629 (11.0.1-0014)"

iso. = ""

iso. = STRING: "2.07.00"

iso. = ""


You should see your disk controller in the output. In our  example "MegaRAID SAS 8708ER1".

5. If connectors are manually selected, make sure you have ticked the "Fujitsu-Siemens ServerView RAID Agent" connector (MS_HW_FscRaidSAS.hdf). If they're automatically detected by the KM, look at the Connector Test Report and see why it fails. If you cannot figure it out, please enable KM debug and send the logs to Sentry Support.


Monitoring Studio by Sentry Software is the solution to eliminate any monitoring gap in TrueSight Operations Mgmt. Designed as a "toolbox", the solution enables the monitoring of almost any technology (application, server, device, etc.) for which there is no out-of-the box monitoring solution on the market. In a few clicks and without any coding, 100% of the IT infrastructure is fully covered. The latest version of Monitoring Studio (9.4.00) includes major new or improved features, such as:


The new Value Map Monitor is designed to extract values from result outputs generated by other Monitors and map these values to your statuses that match your specific needs. Based on these statuses, it becomes easy to apply thresholds and have Monitoring Studio trigger PATROL standard alerts directly in your PATROL environment.



The Web Request Monitor has been improved to offer PATROL and TrueSight Operations Mgmt users additional capabilities for advanced HTTP properties (Credentials, HTTP headers, Request body, Variables, etc.).



The Database Monitor overall performance (Oracle, MS SQL, MySQL or PostgreSQL servers) has been drastically improved to reduce system resource consumption (memory and CPU) and runtime.


The Command Line Monitor now offers PATROL users two procedures to execute command line locally and remotely respectively. The Monitor also fully supports local command execution with option to run continuously while monitoring remote hosts.


And many more! Read the complete Release Notes for further details on the improvements and bug fixes included in version 9.4.00 of Monitoring Studio and download the latest version.


Sentry Software is proud to announce that EMC XtremIO KM for PATROL is now inscribed to the long list of storage monitoring solutions that fully integrate with TrueSight Operations Mgmt!



This new solution leverages XtremIO Manager Server to collect the following information about your EMC XtremIO storage systems:

  • Battery Backup Units: charge, current load, real power, status, etc.
  • Clusters: available capacity, data traffic, status, etc.
  • Controllers: traffic, health status, operation rates, etc.
  • Disk Arrays Enclosures: status, severity level of current alerts
  • Physical Disks: number of bad sectors detected, status, data traffic, etc.
  • Ports: bandwidth utilization, errors, link failures, synchronization losses, status, response time, data traffic, etc.
  • Power Supply Units: input power, level of current alerts, status, power failures, etc.
  • Volumes: capacity, data traffic, response time, time since last activity, etc.
  • XtremIO Management Servers: processor utilization, managed clusters, memory usage, collection status.
  • X-Bricks: severity level of current alerts, status.



Wait no more! Download the solution on Sentry’s Website.


TrueSight Operations Mgmt


Classic Mode:


Right-click the Hardware icon, KM Commands/Add a remote System:

Enter hostname/IP and select Storage as Device Type:


Select the SNMP version:


CMA Mode:



Use the following connector file: MS_HW_Equallogic.hdf

Add the newly configured device:






Datacenters have become central in supporting the daily activities of everybody, from individuals to large businesses. Guarantying a reliable delivery of a huge stream of data to people and organizations worldwide cannot go without making sure that every layer of the servers and applications on which everyday operations rely on are  constantly and flawlessly operational. Monitoring datacenters health and performance is therefore no longer an option but a necessity.


The solution that needs to be  implemented in your datacenter depends largely on your monitoring strategy. You can rely on a passive monitoring solution based on analyzing historical log data and therefore relying on the performance and health from past events or go with an active solution that can detect performance issues before they affect your business-critical

devices and applications.


Watch this short video where Christopher Pugh explains the differences, benefits and disadvantages of both solutions.


About the Expert

With a solid background in customer support, hardware and server maintenance, Christopher Pugh has built an extensive experience in analyzing and understanding customer’s IT needs and requirements. As a consultant for Sentry Software, he assists in achieving full adoption and utilization of Sentry’s products and provides specialized planning and design expertise in hardware, storage and application monitoring. Christopher is also regularly invited to assist BMC pre-sales  representatives in promoting BMC/Sentry solutions (mostly TrueSight Operations Mgmt, TrueSight Capacity Optimization, and Discovery / ADDM)


Learn more about Sentry Software's Solutions on our Website.




Veritas File System KM for PATROL (and for TrueSight Operations Mgmt) v2.2.00 is now available to download. This new version includes the following features, improvements, and fixed issues:

  • VFS-127: Veritas File System KM for PATROL now monitors each collector execution time through the following inactive parameters:
    • VFS_FILESYSTEM_CONTAINER: VFSFileSystemCollectorExecTime, VFSFragmentationCollectorExecTime, VFSQioFileCollectorExecTime, VFSQuotaCollectorExecTime
    • VFS_LOG_CONTAINER: VFSLogCollectorExecTime
  • VFS-112: Veritas File System KM for PATROL has been improved to support all PATROL Agent v10+ versions as well as BMC TrueSight Operations Management v10.x.
  • VFS-129: All configuration menus (File Systems, Fragmentations, Quick I/O Files, and Quotas) now support regular expressions.
  • VFS-124: Invalid alarms were triggered on the VFSLoginStatus parameter (VFS_SERVER) when the Veritas File System KM was unable to check the active node, during multi-node mode monitoring.

Read the product's Release Notes for an exhaustive list of changes, improvements, and fixed issues.





Tivoli Storage Manager KM for PATROL 3.0.00 is now available to download. It includes the following new features, improvements, and fixed issues:

  • Monitoring of multiple TSM servers on local and remote hosts
  • The overall performance of the product has been significantly improved.
  • Full supports of libraries controlled by ACSLS (StorageTek Automated Cartridge System Library Software).

Read the product's Release Notes for an exhaustive list of changes, improvements, and fixed issues.


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