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Sentry Software

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Sentry Software is proud to announce the release of Hardware Sentry KM v10.0.00 for TrueSight Infrastructure Mgmt |TrueSight Operations Mgmt

Download Hardware Sentry KM now!

This version includes major new features, improvements, and fixes, such as:

Host Group Monitoring

Hardware Sentry KM v10.0.00 now offers the possibility to add a group of hosts (that share the same configuration settings: OS, protocol, credentials, etc.) to your monitoring environment .


You may define a group name (internal ID) as well as a set of hosts to be included in the group to be created. The Internal ID, used as the group name makes it easier to identify the hosts that are part of a group in the PATROL or TrueSight console.


Hardware Sentry KM will create as many hosts instances as provided hostnames/IP addresses. The devices are displayed in TrueSight as if they were single hosts, and can be clearly identified as part of group thanks to their common Internal ID added to their label between brackets.


New Parameters to Detect Monitoring Problems

The Report instance collects and reports on information that provides an overview of health and performance of a system. Some parameters can be set to trigger alerts when their values reach an unacceptable or abnormal level to help you quickly pinpoint a monitoring problem.


Here are some examples of information you can get from the Report instance:


Communication Protocol Monitoring

The communication protocols enabled in Hardware Sentry KM (HTTP, SNMP, WBEM, WMI, Command Lines) are now checked for self-monitoring purpose as well as to prevent false alerts.


Hardware Components Count

Counter-type parameters provide valuable information on the number of the components monitored on your system, such as CPUs, Enclosures, Blades, etc.


For example, a Count-All parameter indicating monitored components lower than 5 may indicate that system’s monitoring is likely incomplete and requires investigation.


Protocol Execution Rate

These parameters report on the number of successful commands executions performed on the monitored host by protocol, per minute. These parameters can be used to better understand the efficiency and/or load on the KM.



FQDNs to Better Identify Devices

Hardware Sentry now allows you to associate your system to Fully Qualified Domain Names (FQDNs) of specific devices in TrueSight when you define the connection settings of your host(s).


The FQDN designates the specific location of a device within the Domain Name System (DNS) hierarchy; it communicates the host’s position relative to the root of the DNS namespace. Using FQDNs means easier identification of the faulty devices.


New Hardware Connector Library

Core component of Hardware Sentry KM for PATROL and BMC Performance Manager Express for Hardware, the Hardware Connector Library consists of several hardware connectors (*.hdf files) that describe how to discover hardware components and detect failures. With more than 200 connectors, the Hardware Connectors Library enables the monitoring of almost any server (physical, virtual, and blade servers) and external device (disk arrays, fiber switches, and tape libraries) available on the market.


The Hardware Connectors Library is regularly updated to keep you up-to-date with the new supported platforms, improvements, and fixed issues.

Discover the Hardware Connector Library now!


Sentry Software is proud to announce the general availability of the Pure Storage KM for TrueSight Infrastructure Mgmt|TrueSight Operations Mgmt.


This new KM leverages the Pure Storage REST API to collect all the information available about the storage system, volumes, controllers, I/O modules, ports, and hardware components and displays it into the BMC framework.


Note: To get the exhaustive list of parameters, download the Parameter Reference Database from Sentry’s Website.

An API token is required to connect to the Pure Storage system. You will therefore have to create an API token in the Purity GUI before being able to configure the KM:



and see your device in TrueSight:



From there, you will be able to perform all the common verifications to ensure that:

Download Pure Storage KM for PATROL on Sentry's Website.


Sentry Software is pleased to announce the General Availability of NetApp Filers KM version 3.3.01.

netapp-sm 3301.jpg


This version includes the following improvement and fixed issue:

  • Additional information about the cluster nodes status is provided with the Status and Status Information parameters of the SEN_NAP_C_NODE application class.
  • The KM was not able to discover hardware components when the shelves serial numbers were not returned by NetApp Data ONTAP 9.


Download NetApp Filers KM on Sentry's Website.


Sentry Software is happy to announce the General Availability of Monitoring Studio KM version 9.4.01.


This version includes new features, improvements, and fixed issues, such as:

  • Support for Java 9.
  • Support for group macros in Host monitors and for Group & Host macros in all other monitors (ex: %{SEN_HOSTNAME}).
  • Ability to connect and authenticate against a remote system with SSH and keyboard-interactive authentication.
  • Nagios Performance objects with long names now monitored properly.
  • Empty lines that contain the "\r" character (carriage return) now properly handled by Monitoring Studio on Windows systems.
  • And many more...


And of course your favorite monitoring features:

SystemsSoftwareProtocolsAnd many more...

Command Line


File System

Windows Event

Windows Performance Counter

Database Query

Nagios Plugins


Windows Service

SNMP Polling


WBEM Query

Web Request

WMI Query

Dynamic Instances

Multi-Parameter Formula

String Search and Numeric Value Extraction

Text Pre-Processing

Value Mapping


Download Monitoring Studio KM for PATROL on Sentry's Website.


Sentry Software is proud to announce the general availability of the Dell EMC Unity KM for TrueSight Infrastructure Mgmt | TrueSight Operations Mgmt.


This new KM monitors the hardware health and the performance of any Dell EMC Unity storage system that comes with the embedded SMI-S provider. All the information about CIFS servers, controllers, file systems, NFS servers, physical disks, storage pools, volumes and hardware components are regularly collected and displayed in TrueSight:



The configuration is pretty simple: after ensuring that the embedded SMI-S provider is enabled and that a user with operator role has been created on Unisphere, you just have to create a connection to the SMI-S provider.



And that’s it! Your storage system appears in TrueSight:


To be notified through events of any critical situation that may occur on your Dell EMC Unity storage system(s), Sentry Software recommends importing predefined thresholds into TrueSight Operations Management.



It is also a good practice to create your own dashboards in TrueSight to only focus on what matters to you (storage capacity monitoring and optimization, performance monitoring, traffic management, etc.). Several use cases have been documented to allow you to take full advantage of the Dell EMC Unity KM.


And that’s not all! Our technical writers explored non-traditional authoring tools for documenting this new monitoring solution. They approached technical writing from a software development perspective, embraced the software-code workflows entirely, creating doc-as-code! Find out this brand-new documentation here.


Download Dell EMC Unity KM for PATROL on Sentry's Website.


Why Monitoring Studio KM?

As there are no out of the box solutions to monitor the Hitachi Content Platform and pull the data into TrueSight Operations Mgmt , we took up the challenge to cover the monitoring gap using the versatile Monitoring Studio KM from Sentry Software.


How we achieved it?

The Hitachi Content Platform provides its health, capacity and performance data through SNMP. We all know that all the Monitoring Studio KM needs is a source of data and a mode to access it. The built-in SNMP polling feature made it simple.


Then, we used the Dynamic Object Builder, string search, numeric value extraction and value mapping to complete the monitoring template.


What we achieved?

To know more about the list of components and parameters monitored, please refer to Monitoring Hitachi Content Platform


Want to know more?

Drop your questions in the comment section and we will be more than happy to respond.


Sentry Software is proud to release 3 updated storage KMs:



In addition to improvements and fixes specific to each product, this release includes the following common and major updates:

  • The Java Settings user interface has been significantly improved and simplified




  • The performance and behavior of the Java Collection Hub have been greatly enhanced. The Java Collection Hub  is a core piece of each product allowing to perform operations that would not normally be possible on a PATROL Agent.

Learn more about our storage monitoring solutions on Sentry's Website.

Razeem Mohamed

IronPort Monitoring

Posted by Razeem Mohamed Moderator Sep 25, 2017

A new version of the IronPort Monitoring template for Monitoring Studio KM is now available for download from Monitoring IronPort Systems| Sentry Software


Dell EMC VNX series provide file only, block only, and unified (block and file) implementations. All these implementations can be monitored in TrueSight Operations Mgmt / TrueSight Infrastructure Mgmt by the Sentry Software's KMs (EMC Disk Arrays KM for PATROL and Hardware Sentry KM for PATROL).


The EMC Disk Arrays KM leverages a standalone SMI-S provider to collect block information (SAN monitoring) and the SMI-S provider embedded within the Control Station to collect file information (NAS monitoring). Depending on the version of the standalone EMC SMI-S provider, you may have to use both Hardware Sentry KM and EMC Disk Arrays KM to fully monitor your Dell EMC VNX Storage Systems:


Monitoring Scenarios




NAS monitoring only

SMI-S Provider embedded within Control Station enabled

EMC Disk Arrays KM

Hardware and storage metrics

SAN monitoring only

If using EMC SMI-S Agent v4.6

EMC Disk Arrays KM

Hardware and storage metrics

If not using, EMC SMI-S Agent v4.6,use EMC Navisphere CLI

Hardware Sentry KM

Hardware metrics only

Both SAN and NAS monitoring

NAS monitoring: SMI-S Provider embedded within Control Station enabled

SAN monitoring: EMC SMI-S Agent v4.6

EMC Disk Arrays KM for PATROL

Hardware and storage metrics

NAS monitoring: SMI-S Provider embedded within Control Station enabled

EMC Disk Arrays KM for PATROL

NAS monitoring: Hardware and storage metrics

SAN monitoring: If not using, EMC SMI-S Agent v4.6, use EMC NaviSphere CLI

Hardware Sentry KM for PATROL

SAN monitoring: Hardware metrics only


For more details about the configurations you may encounter and the monitoring environment you need to configure to properly monitor your Dell EMC VNX disk arrays, please refer to the KB article Monitoring VNX Disk Arrays published on Sentry's Website.


EMC Networker KM for PATROL constantly monitors the key areas of the backup and recovery software to ensure backups are properly performed. Any backup or restore error is instantly brought to your attention through the centralized TrueSight Operations Mgmt platform to let you take corrective actions. The solution more especially monitors:

  • Server availability: status of all the processes.
  • Log files: monitoring of the daemon.log and messages files, size, etc.
  • Pending Media Events: monitoring of the media mount requests
  • Bootstrap Messages: bootstrap settings verification, recommendations, etc.
  • Client Indexes: number of entries, utilization as a percentage and index size.
  • Devices: status of mounted volumes and history of volume mounts.
  • Save Groups and Save Sets: status, progress, size and duration

All the information collected is grouped into application classes and displayed in your  TrueSight Operations Mgmt. Alarms and warnings inform you when a suspicious behavior is detected; thus, allowing you to quickly and clearly identify peaks, troughs and trends in the performance of your backup resources before it critically impacts your business.


EMC NetWorker KM for PATROL 3.0.00 fully supports EMC NetWorker v9.x using the latest jobquery interface.


EMC NetWorker KM for PATROL 3.0.00 supports remote monitoring for NetWorker servers.

Remote monitoring is required for all servers or appliances on which no PATROL Agent can be installed. This feature is also interesting if you lack resources or time to deploy a PATROL Agent and the NetWorker KM on several servers since it allows to monitor multiple hosts from a single PATROL Agent host (see Remote Monitoring Requirements for detailed information).


Also, EMC NetWorker KM for PATROL 3.0.00 can monitor consecutive backups at save set level under each group client. The solution can easily be configured to monitor failed, successful or all save sets (see Configuring the Save Sets Monitoring for detailed information).


Read the complete Release Notes for further details on the improvements and bug fixes included in version 3.0.00 of EMC NetWorker KM for PATROL and download the latest version.


Information about the NetApp Data ONTAP ETL for TrueSight Capacity Optimization can be displayed in the two following views:

  • The Storage Capacity Views for TrueSight Capacity Optimization: This view is intended for users who have several storage ETLs configured in their environment and wish to benefit from a vendor-agnostic view to compare their  different storage systems in a unique view.
  • The NetApp Capacity Views for TrueSight Capacity Optimization: This  view is intended for NetApp Data ONTAP ETL users who want the NetApp terminology to be used in their view. With this view, no comparison is possible with other storage ETLs.


Depending on your configuration, information about NetApp Filers will be available in different locations. Read the article Where to Find NetApp Filers in the Capacity Views for TrueSight Capacity Optimization to know how to check your configuration and where the information will be available depending on this configuration.



Related Storage ETLs Articles

Razeem Mohamed

F5 - BigIP Systems

Posted by Razeem Mohamed Moderator Jul 28, 2017

The latest of the Monitoring Studio template custom built to monitor the F5-BigIP System is now available for download!!!


Monitoring F5 BIG-IP Systems | Sentry Software


Any feedback would be appreciated.





Recently I came across a really strange and weird issue where one of our customers could not generate the "volume media report" for VolumePools and VolumeGroups and it was showing blank as you see in the screenshot below :


There was collection happening behind but as soon as the KM Menu Command was executed, I saw this in the debug logs :


localhost/NBU_POOL_CONTAINER Menu Mon Jul 17 08:58:29 2017

Running command: available_media

Return code    : 0

Exit code      : 0

Execution Time : 0s

Return data    :


You are already running Available_Media.

Try again later.



So, after googling about the error above, it lead me to :


Apparently, there was some kind of (.lok) file/files, which were being generated somewhere and was hiding from us...the KM


So, it was time to find the culprit as it did not existed in the default location....totally Normal !


We decided to run a PSL Script/Task to find this culprit --

set TEMP

dir %TEMP%\*.lok



And there it was hiding in %TEMP% away from NT Explorer searches.


The customer deleted it and our Veritas NetBackup KM could generate the Volume Media Report again... yayyy


Hope this helps you all....


Often we end up with no solution when it comes down to monitoring in house applications, complex applications, websites, database or any appliance or device for which there is no out of the box monitoring solutions to be into TrueSight Operations Mgmt.


If the object(application, service, API, device etc.) to be monitored has any source of data through API, SNMP, WBEM, Command line, Windows service/process/performance counters etc you can very well build a monitoring solution in minutes.


When you have something to be monitored,

  • List down the parameters and attributes that you would like to monitor.
  • Identify the best suited protocol to pull the information from the source object to be monitored.
  • Use any external tool like SNMP browser, CIM Navigator or DB analyzer if required. This will help you understand the structure of the data and confirm the availability of the data.
  • Identify the object groups and the parameters that are available for each one of them.
  • Determine the data type of each parameter or attribute.
  • Then start creating the "monitors" (Configuring Groups, Hosts and Monitors) using the built in monitor functions of the Monitoring Studio KM and process the extracted output (4. Processing a Monitor Result Output) if required.
  • Once the data collection is successful, you can configure thresholds (Configuring Thresholds)based on your requirements and configure alert actions (Specifying Alert Actions).
  • You can then export the configuration to be used as a template and deployed on another agents (Deploying your Configuration)


At the time of writing this article, I recommend you to use the Monitoring Studio KM v9.4. To create a template, you must use the PATROL Classic Console or the PATROL Central Operator Console.

The data collected by the PATROL Agent can be then integrated into the TrueSight Operations Management.


You can refer to the pre-built configuration templates available at Monitoring Studio | Sentry Software  for example.


As you sure know, many storage devices are already supported by our Storage Monitoring solution for TrueSight Operations Mgmt. For any other storage device that you wish to monitor in TrueSight, you can count on Monitoring Studio!


Monitoring Studio allows you to configure the monitoring of almost any storage device for which no out-of-the-box solution is available on the market. Our consultant, Razeem Mohamed, recently took up the challenge and created configuration templates for the following platforms:


Configuration TemplateCollected Metrics
Dell EMC Avamar Appliances
  • Burm Last Activity: Activity Error Code, Activity Status Code, Activity Type, Client Name
  • DPN: Active Sessions, Data Protected MB, Free Mega Bytes, Server Status, Storage Used Percentage
  • Scheduler: Status
EMC Atmos
  • Health: hardware devices status, file system usage, memory usage, PostgreSQL connection status, etc.
  • Job Services: queue length and status, dequeue rate.
  • Meta Data Services: number of containers, replication groups, and replication masters
  • Nodes Capacity: data, metadata, and storage available and used
  • Services: latency, memory used, and status
  • Storage Services: destage status
  • Web Services: number of operations per second (deletes, reads, transactions, writes)
EMC Data Domain
  • Status of the CIFS, Fans, Network File System, power module, temperature sensor
  • Data Domain Boost: several statuses and client total connection
  • Disks: performance and reliability
  • Fans: level and status
  • NVRAM: battery information, properties, and statistics
  • Replication information
  • System statistics
  • VTL information
EMC Elastic Cloud
  • Bucket: locked status
  • Cluster Capacity: total free space and total provisioned space
  • Disks: health status and allocated, free, and total space
  • LocalZone: bad disks and nodes, size, recovery rate, transaction information, etc.
  • Nodes: health status, disk counts, transaction information, etc.
  • RG Links: Link status, replication and rereplication information, etc.
  • Storage Pools: disk and nodes information, disk space, etc.
EMC RecoverPointEMC RecoverPoint Settings, states and statistics
EMC ViPR Controllers
  • DB Consistency: inconsistency count and status
  • Diagnostics: Connect EMC, CPU usage, DB connection, Disk Space, Memory usage, Network-related diagnostics, etc.
  • Health: health state of several services (Apisvc, Authsvc, Controllersvc, etc.)
  • IPSec: status
  • Disk IO Stats: average svc time and wait, reads and writes per seconds, etc.
  • Storage Capacity: managed capacity for block, files, objects, etc.
  • Hardware: chassis fans, power supply and temperature; system CPU
  • System Cluster: availability, enabled/disabled, HA state
  • System Global Statistics: traffic, current and active connections, current sessions, etc.
  • System Interface: speed, traffic, collisions, errors, etc.
  • Software Volume: status
  • Packet Velocity Accelaration Engine: traffic, current connections, etc.
  • Traffic Management Module: traffic, current connections, errors, memory information, etc.
Hitachi Content Platform
  • Status of the back-end switch, capacity balancing, compression, content verification, disposition, duplicate elimination, garbage elimination, garbage collection, etc.
  • Logical Volume: available capacity, total capacity, used capacity, and status
  • Nodes: usage, total space and unused space of the logical volume, NIC failure, and status
  • Hardware: node fans, power, processor, temperature, voltage, etc.
  • Replication: replication link errors,  replication link Mbytes per second, replication link operations
  • Tenant Quota:  allocated space, logical space used, physical space used
  • Total Capacity, Total Object Count, Unavailable objects present.
Hitachi Data Ingestor
  • FC Paths
  • File Systems
  • Hardware information
  • LUs
  • Processing Node
  • Volume Groups
Hitachi HNAS
  • Status of the system drive, volumes, physical and virtual hosts
  • File System: average operations per second
  • Fibre Channel: link status and speed, rates, number of errors, etc.
  • Ethernet ports: traffic and number of errors
  • Diverse statistics for NVRAM File System and Pools, and CIFs
HP StoreOnce
  • Cluster: status and capacity
  • Network: connection speed and status
  • Catalyst Service Set: status and capacity
  • NAS Service Set: counts of files and folders, status, and capacity
  • Replication Service Set: replication and bandwidth information
  • VTL Service Set: status, health level, size, etc.
Huawei OceanStor 9000
  • Clusters: status and capacity
  • Health and running status of nodes, clients,node share services
  • Disks: status, size, temperature, and usage
  • Ethernet Interface: speed, health and temperature status
  • CPU: temperature, health and temperature status
  • Node FS Service: capacity, health and running status
  • Memory
  • NfsShares and Cifs Shares (with full Share Path)
  • IP Pool: whether it is used or unused
IBM DataPower Appliance
  • Appliance Memory
  • Environment: CPU temperature, fan speed, status, voltage, etc.
  • Ethernet Interfaces: IF status, received and transmitted packets, drops and errors metrics, etc.
  • Operation state of Fibre Channel HBA, Fibre Channel Targets, ISCI Target, ISCI Volume
  • File System: Total and Free space metrics
  • Load Balancer health
  • NFS Mount: Files opened, read, and written
  • Physical Drive state
  • RAID Battery Backup: status, temperature and voltage
  • RAID Volumes: enabled health, inactive status, number of physical disks
NetApp E Series
  • Controllers: controller attributes (active state, error mode, operational status), drive interfaces SAS, link status and speed of the Ethernet interfaces, health and link status of the fiber interfaces
  • Drives: current temperature, degraded channels, raw capacity, state, usable capacity, etc.
  • Storage Pools: accessible, free space, online, state, total raided space, used capacity.
  • Storage System: drive count, free space, hot spare, state, used capacity.
  • Volumes: capacity, online, saturation and state
Nimble CS
  • Array: capacity, snap and volumes-related metrics
  • Disks: size, disk and RAID states
  • FC Interfaces: link status and speed, operational status, state.
  • Jobs: state
  • Network Interfaces: link status and speed
  • Shelves: fans and temperature-related metrics
  • Volume: size, usage, read and write metrics, etc.
Nutanix Appliances
  • Clusters: average latency, bandwidth, status, storage capacity, etc.
  • Controllers: data service, metadata service and node status
  • Disks: bandwidth, latency, size, space, etc.
  • Hypervisor: bandwidth, CPU,traffic, etc.
Proxmox Systems
  • Ha-manager status
  • Processes: pve-firewall, pve-ha-crm, pve-ha-lrm, pvedaemon, pvefw-logger, pveproxy, pvestatd, and spiceproxy
  • Ceph pools: usage percentage
  • Pveperf: Avg Seek Time, Buffered Reads, CPU BOGOMIPS, DNS EXT and INT, FSYNCS/sec, HD Size, Regex/sec
  • pvesm Data Stores: Status, Total Size, Used Size, Used Size in Percent, and Remaining Size
  • qm list - VMs: Bootdisk size, memory, and status
Squid Cache Proxy
  • Access Logs
  • FQDN Cache: FQDN entries, misses, negative hits, pending hits, etc.
  • Mesh Clients: hit traffic, hits, requests received, total HTTP and ICP traffic, etc.
  • Network IP Cache: IP cache entries, hits, misses, requests, negative and pending hits, etc.
  • Squid Process
  • Protocol Aggregate Stats: HTTP and ICP metrics
  • Storage Memory Size and Swap Size
  • System Performance: CPU Percentage, HTTP I/O Number of Reads, Objects Stored by Cache, Page Faults with Physical I/O, Total Memory Accounted
Veeam Backup
  • Processes
  • Windows Events
  • Windows Services
  • Agent Backup Jobs: status and last result
  • License: status and days remaining
  • Proxy details
  • Repository details: space and status


The above configuration templates and many others can be downloaded on Sentry’s Website.

Now it is your turn to play and develop your own monitoring templates!

Your feedback is important to us and will help us improve the services we offer. Feel free to share with us all the platforms and technologies you can monitor thanks to Monitoring Studio or any new platform you would like to cover.

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