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Sentry Software

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Park Place Technologies (PPT), the world’s largest pure-play third party maintainer of data center systems, chose the TrueSight Infrastructure Mgmt |TrueSight Operations Mgmt   platform and the Hardware Sentry KM to monitor the wide range of systems they support for their clients. With more than 30,000 datacenters for 11,000 customers over 100 countries to monitor and the thousands of systems to support, the ParkView project could seem ambitious. A close partnership with BMC and the expertise of Sentry Software made it possible!


Watch this video to learn how the ParkView project started, the technical challenges faced and how ParkPlace, BMC Software and Sentry Software worked together to provide proactive fault detection through ParkView and improve on their already impressive 97% customer satisfaction!



Hi TrueSight Operations Mgmt, TrueSight Infrastructure Mgmt, and TrueSight Capacity Optimization communities!


On behalf of the Sentry Support Team, I am happy to share with you the list of knowledge articles that have been recently published on Sentry's Website:


NEWCollecting an SNMP Walk/Dump                                                            
NEWEMC VNX monitoring not working because of special characters in the password                                    
NEWHow NetApp Filers KM for PATROL Reports 'Failed’ and ‘Degraded’ Status Values in the PATROL Console
NEWHow to manually set agent thresholds in a CMA policy      
NEWMonitoring HP Blade Chassis with Hardware Sentry
NEWProcessing Data From a REST API JSON Format
NEWSNMP Connectors stopped working
NEWUsing Database Query Analysis
NEWVerifying Database Connectivity
UPDATED          Enabling Debug for Sentry's KMs in TrueSight/BPPM and PATROL Classic Consoles                     
UPDATED          Monitoring Fails Due to SSL Handshake or Authentication Failures     
UPDATED          BMC TrueSight CO for Storage: Assessing the Requirements             
UPDATED          Generating Test Events with Hardware Sentry KM for PATROL                                  


Many other articles describing technical solutions and best practices to configure our products are also available in the Sentry's Knowledge Base.


Feel free to submit any topic you would like to be covered in our knowledge base.




In this previous post, Bertrand Martin showed the first screenshot gallery of the PATROL Agent Web UI. This was long before I gave the interface a makeover and come up to:


The UI is still under construction but your feedback is important! Feel to comment this post.


What are the servers remotely monitored? How to know whether the remote monitoring that I have configured is working correctly? How to turn the debug on? What is the version of Hardware Sentry KM? What is the build number?


You can have access to a wealth of information about your hardware monitoring by executing PSL Commands in the Agent Query Tool in TrueSight Operations Mgmt.


By modifying our code and providing access to some of our PSL functions, we now allow you to execute PSL scripts on a PATROL agent running Hardware Sentry KM in order to run global reports, host reports, queries and commands (in versions 10.0.00 and higher).


Here are some examples of information that you can gather.


See Remote Systems Monitored by an Agent

  • Command: requires MS_HW_q; hostsInfo();
  • Output:

Easily Enable the Debug Mode... by Host!

Enabling the debug mode is quick, easy, and you can target a specific host to get only the information you are interested in!

  • Command: requires MS_HW_q; setDebug(mode, numberOfMinutes, listOfHosts);
  • Output:

Check Connectors

You can check if connectors are monitoring correctly a remote host and not encountering any issue with the instrumentation layer(s).

  • Command: requires MS_HW_q; connectorsReport(hostID);
  • Output:

Force a Discovery

This can be very useful if you have made updates and don't want to wait for the next discovery.

  • Command: requires MS_HW_q; rediscover(hostID);
  • Ouptut:

Provide Information to the Customer Support

Providing accurate information to customer support will always help resolving an issue faster.The Product Report reports product information such as product version, KM information, installed libraries and connectors.

  • Command: requires MS_HW_q; productReport();
  • Ouptut:

And Many More!

Don't hesitate to have a look at all the other commands.

  • Command: requires MS_HW_q; help();
  • Ouptut (partial):


Reminder: how to run a query on a PATROL agent?

  1. Access the PATROL Agent.
    1. In the navigation pane of the TrueSight console, click Configuration and select Managed Devices. In the Managed Devices table, the PATROL Agents are displayed under the associated Integration Services that are displayed under the corresponding Infrastructure Management Servers.
    2. For the PATROL Agent that you want to access, click + against the associated Infrastructure Management server and the Integration Service to expand them. The PATROL Agent is displayed.
  2. Click the PATROL Agent action menu and select Query PATROL Agent. The Agent Query Tool opens in a new browser window.
  3. In the Command box, specify the query.


Note: These commands are available in PATROL Central as well.

Download Hardware Sentry KM on Sentry's Website!



Monitoring Studio X beta version is coming soon! Developers are working hard and we are all excited by this amazing new version. With Monitoring Studio X, you will have a new Web UI to interact easily with a PATROL agent and visualize quickly your configuration.



Would you like to share your ideas with designers and developers, have an impact on its conception?


This is a unique opportunity to participate in building a great product and help ensure the best quality! What you would like to see in it? Don't hesitate to tell us!


For people who don't know yet Monitoring Studio: it is the essential toolkit (for TrueSight Operations Mgmt and TrueSight Infrastructure Mgmt) for every monitoring administrator who wants to have a perfectly tailored monitoring of his data center, without any gap.


The beta version is planned to be available this summer. More information to come soon!


Discovery issues may have various causes that can sometimes be difficult to identify. The new Report monitor implemented in Hardware Sentry KM for TrueSight Operations Mgmt | TrueSight Infrastructure Mgmt provides an overview of the discovery progress, collect, status, and results for a specific host. Each monitored attribute can be configured to trigger alerts when their value reaches an unacceptable or abnormal level to help you quickly pinpoint a discovery or performance problem.



The Report monitor is displayed in the Monitor list of the Device Details in your TrueSight console:

Report Monitor.PNG

The Report graph provides a real-time view of the data collected on a specific host. The graph can be customized to display several attributes at a time.

Report Graph.PNG


The collected data is distributed in 5 categories:

  1. Counters
  2. Execution
  3. Protocol
  4. Size
  5. Other

Note: The availability of attributes may vary according to the components discovered and monitored on your device.


Counter Attributes

These attributes report on the number of components discovered and monitored on a host. Although thresholds are not set by default, you can easily configure your own custom thresholds to get notified when a counter is going suspiciously low which may suggest a discovery issue. A graph displaying some of the following counter-type attributes can help you focus on a specific type of data to analyze and isolate an issue:



Count - All

Sum of all objects reported by the Count-x attribute, except for Count-ConnectedPorts and Count-Missing.

Count - Battery

Count of all batteries discovered on the monitored host.

Count - Blade

Count of all blades discovered on the monitored host.

Count - Connected Ports

Count of all connected ports discovered on the monitored host

Count - CPU Cores

Count of all CPU cores discovered on the monitored host.

Count - CPU

Count of all CPUs discovered on the monitored host.

Count- Disk Controller

Count of all disk controllers discovered on the monitored host.

Count - Disk Enclosure

Count of all disk enclosures discovered on the monitored host.

Count - Enclosure

Count of all enclosures discovered on the monitored host.

Count - Fan

Count of all fans discovered on the monitored host.

Count - LED

Count of all LEDs discovered on the monitored host.

Count - Logical Disk

Count of all logical disks discovered on the monitored host.

Count - LUN

Count of all LUNs discovered on the monitored host.

Count - Memory

Count of all memory modules discovered on the monitored host.

Count - Missing

Count of all objects that are currently missing.

Count - Network

Count of all network interfaces discovered on the monitored host.

Count - Other

Count of all other devices discovered on the monitored host.
Count - Physical DiskCount of all physical disks discovered on the monitored host.

Count - Power Supply

Count of all power supplies discovered on the monitored host.

Count - Robotics

Count of all robotics discovered on the monitored host.

Count - Tape Library

Count of all tape libraries discovered on the monitored host.

Count - Temperature

Count of all temperature sensors discovered on the monitored host.
Count - Voltage

Count of all voltage sensors discovered on the monitored host.


For example, a Count-All attribute displaying a number of monitored components lower than 5 may indicate that the host monitoring is likely incomplete and requires investigation.



Execution Attributes

These attributes report on the number of successful executions performed on a host, by protocol (including OS Commands) based on data collected upon each discovery.


Execution - CommandCount of successful command executions performed on the monitored host.
Execution - HTTPCount of successful HTTP request executions performed on the monitored host.
Execution - IPMICount of successful IPMI command executions performed on the monitored host.
Execution - SNMPCount of successful SNMP query executions performed on the monitored host.
Execution - UCSCount of successful UCS commands executions performed on the monitored host.
Execution - WBEMCount of successful WBEM query executions performed on the monitored host.
Execution - WMICount of successful WMI query executions performed on the monitored host.


Overloaded systems may prevent Hardware Sentry from operating properly. When a sudden drop in the number of executions occurs, it is likely due to a lack of resources available to the monitoring solution for monitoring the host in an optimal manner. Hardware Sentry 10 enables you to closely watch the amount of successful commands or queries execution on a host to rapidly pinpoint any overload or unpredicted change in the system’s workload.

Execution per min.PNG


Protocol Attributes

These attributes report on the status of the connections between Hardware Sentry 10 and the monitored host. When the monitored host is the localhost, connection issues may be due to invalid credentials or a protocol interruption or failure (SNMP service or SSH daemon stopped for example). When a connection becomes degraded or fails, the connection-specific ProtocolStatus attribute triggers an alert to immediately notify you about the protocol that requires attention. Note that the attribute graph is also annotated to provide additional information regarding the protocol error.


ProtocolStatus-CommandStatus of the connection to the monitored device with the OS command protocol.
ProtocolStatus-SNMPStatus of the connection to the monitored device with the SNMP protocol.
ProtocolStatus-WBEMStatus of the connection to the monitored device with the WBEM protocol.
ProtocolStatus-WMIStatus of the connection to the monitored device with the WMI protocol.



Size Attributes

The size-type attributes report on the consolidated size, in gigabytes, of logical/physical disks and memory for the monitored host, giving you an overall view of the capacity potentially available on your device.

Size - Logical DiskSum of the size of all discovered logical disks on the monitored host.
Size - MemorySum of the size of all discovered memory modules on the monitored host.
Size - Physical DiskSum of the size of all discovered physical disks on the monitored host.


Other Attributes

Degrees Below WarningNumber of degrees before reaching the closest warning threshold.
Hardware Discovery StatusStatus of the discovery of all hardware components on the monitored host.
Hardware Discovery TimeTime taken to discover all hardware components on the monitored host.
Platform Detection TimeTime taken to detect the connectors that match the system. If connectors are pre-selected, the attribute value is '0'.
Power ConsumptionWattage consumed by all the discovered components on the monitored host.
Total Bandwidth

Sum of the values of all LinkSpeed attributes (only for plugged-in network cards).


Some of these attributes may anticipate critical situation and optimize the monitoring of your entire IT assets, for example:


The Degrees Below Warning attribute reports on the remaining number of degrees (C°) before the temperature reaches the closest warning threshold set on the temperature sensor of the device. Hardware Sentry 10 automatically sets thresholds according to the manufacturers' recommendation and the location of the temperature sensor. A continuous and close control of the temperature of your servers will help you optimize the overall temperature of your entire IT environment to avoid hardware overheating and keep your energy bill within budget.


The Hardware Discovery Status attribute can help you identify an unusual or suspicious workload on the agent monitoring a host.

A Hardware Discovery Status set to 1 (Waiting in Bottleneck), indicates that the discovery is waiting to be performed. A discovery process reported longer than a mere second in a bottleneck state (value at 1) is likely to indicate a resource issue. Although Hardware Sentry 10 handles these situations, splitting the configuration across other PATROL agents might help optimize the monitoring performance.

A Hardware Discovery Status set to 2 (On) can be trickier to analyze, since it may occur when the monitored host is slow or if the number of devices to discover is high. Typically, the graph should display a discovery status set to 1 when the host discovery starts, and then a value at 2 that should remain for the same duration from one discovery to another, meaning that Hardware Sentry 10 and host are behaving the same way from one discovery to another.


The Hardware Discovery Time attribute collects the time taken to discover the hardware components on a monitored host. The Hardware Discovery Time attribute of a specific host can be customized to alert you when sudden baseline deviation occurs and therefore help you isolate the root cause of the problem faster.



The Power Consumption attribute reports on the wattage consumed by all the discovered components on the monitored host. This measure makes it easier to determine which of your systems consumes the most or the less energy. The Power Consumption attribute provides a solid, overall view of a host power consumption and can help you better manage energy efficiency.


Monitoring the discovery and availability of critical components and processes, such as CPU, memory, battery, temperature, connections, etc.., is essential to maintain systems’ performance, anticipate critical hardware failure and minimize downtime. The Report monitor can help support the effort to maintain proactive problem detection policies by constantly monitoring critical key-performance indicators; it can also become a source of significant savings in terms of time and money by providing an overall portrait of systems health and performance and by quickly pinpoint the root cause of potentially critical issues.


Download Hardware Sentry KM on Sentry's Website!


2017 is Over!


It was a year marked with the release of several new products and updates. Just to make sure that you did not miss some of them, here is a short review of what was done in 2017:



5 Brand New Products

2 for TrueSight Capacity Optimization3 for TrueSight Operations Mgmt|TrueSight Infrastructure Mgmt
Released along with TSCO v11


11 New Configuration Templates

To support even more storage devices and applications in TrueSight Operations Management, Sentry Software developed new monitoring templates for Monitoring Studio:

8 Updated Products

ProductsMain Changes
Hardware Sentry KM 10.0.01
  • Easier infrastructure management:
    • identical systems configured in one operation
    • faulty devices better identified and perfectly located
  • More reliable hardware monitoring:
    • advanced self-monitoring feature
    • early detection of hardware discovery issues
  • Advanced diagnosis features to report, diagnose, debug, query, and manage.
Monitoring Studio KM 9.4.01
  • Support for Java 9
  • Group macros can be used in Host monitors and Group & Host macros can be used in all other monitors (ex: %{SEN_HOSTNAME})
  • Database Query: Microsoft SQL Server uses Microsoft's JDBC driver
  • Possible to connect and authenticate against a remote system with SSH and keyboard-interactive authentication
  • The new Value Map Monitor can extract values from result outputs of other Monitors and map these values to user-defined status that match your specific needs
  • The Command Line Monitor can execute command lines locally and remotely respectively
EMC Disk Arrays KM for PATROL 4.2.00
  • Support for EMC VMAX3 storage systems
Hitachi Disk Arrays KM for PATROL 1.5.00
  • Support for Hitachi Unified Storage VM (HUS VM) (through the Hitachi Embedded SMI-S Provider)
  • iSCSI-mapped volumes now discovered for HDS G-Series
NetApp Filers KM 3.3.01
  • Support for Data ONTAP v9
  • Additional information about the cluster nodes status
EMC NetWorker KM 3.0.00
  • Support for NetWorker 9.x
  • Support for remote monitoring
  • Consecutive backups monitored at save set level under each group client
  • Support for PATROL Agent v10+
  • Support for TrueSight Operations Management v10.x
Tivoli Storage Manager KM 3.0.00
  • Support for remote monitoring
  • Support for libraries controlled by ACSLS (StorageTek Automated Cartridge System Library Software)
  • Support for PATROL Agent v10+
  • Overall performance improved
Veritas File System KM 2.2.00
  • Support for PATROL Agent v10+
  • Support for TrueSight Operations Management v10.x
  • Support for regular expressions in all configuration menus


Coming Soon...

Veritas Cluster Server KM 3.0.00, Veritas File System KM 3.0.00, Veritas Volume Manager KM 3.0.00, which will all support remote monitoring. Stay tuned!


Thank you all for your support and trust.


Sentry Software is proud to announce the release of Hardware Sentry KM v10.0.00 for TrueSight Infrastructure Mgmt |TrueSight Operations Mgmt

Download Hardware Sentry KM now!

This version includes major new features, improvements, and fixes, such as:

Host Group Monitoring

Hardware Sentry KM v10.0.00 now offers the possibility to add a group of hosts (that share the same configuration settings: OS, protocol, credentials, etc.) to your monitoring environment .


You may define a group name (internal ID) as well as a set of hosts to be included in the group to be created. The Internal ID, used as the group name makes it easier to identify the hosts that are part of a group in the PATROL or TrueSight console.


Hardware Sentry KM will create as many hosts instances as provided hostnames/IP addresses. The devices are displayed in TrueSight as if they were single hosts, and can be clearly identified as part of group thanks to their common Internal ID added to their label between brackets.


New Parameters to Detect Monitoring Problems

The Report instance collects and reports on information that provides an overview of health and performance of a system. Some parameters can be set to trigger alerts when their values reach an unacceptable or abnormal level to help you quickly pinpoint a monitoring problem.


Here are some examples of information you can get from the Report instance:


Communication Protocol Monitoring

The communication protocols enabled in Hardware Sentry KM (HTTP, SNMP, WBEM, WMI, Command Lines) are now checked for self-monitoring purpose as well as to prevent false alerts.


Hardware Components Count

Counter-type parameters provide valuable information on the number of the components monitored on your system, such as CPUs, Enclosures, Blades, etc.


For example, a Count-All parameter indicating monitored components lower than 5 may indicate that system’s monitoring is likely incomplete and requires investigation.


Protocol Execution Rate

These parameters report on the number of successful commands executions performed on the monitored host by protocol, per minute. These parameters can be used to better understand the efficiency and/or load on the KM.



FQDNs to Better Identify Devices

Hardware Sentry now allows you to associate your system to Fully Qualified Domain Names (FQDNs) of specific devices in TrueSight when you define the connection settings of your host(s).


The FQDN designates the specific location of a device within the Domain Name System (DNS) hierarchy; it communicates the host’s position relative to the root of the DNS namespace. Using FQDNs means easier identification of the faulty devices.


New Hardware Connector Library

Core component of Hardware Sentry KM for PATROL and BMC Performance Manager Express for Hardware, the Hardware Connector Library consists of several hardware connectors (*.hdf files) that describe how to discover hardware components and detect failures. With more than 200 connectors, the Hardware Connectors Library enables the monitoring of almost any server (physical, virtual, and blade servers) and external device (disk arrays, fiber switches, and tape libraries) available on the market.


The Hardware Connectors Library is regularly updated to keep you up-to-date with the new supported platforms, improvements, and fixed issues.

Discover the Hardware Connector Library now!


Sentry Software is proud to announce the general availability of the Pure Storage KM for TrueSight Infrastructure Mgmt|TrueSight Operations Mgmt.


This new KM leverages the Pure Storage REST API to collect all the information available about the storage system, volumes, controllers, I/O modules, ports, and hardware components and displays it into the BMC framework.


Note: To get the exhaustive list of parameters, download the Parameter Reference Database from Sentry’s Website.

An API token is required to connect to the Pure Storage system. You will therefore have to create an API token in the Purity GUI before being able to configure the KM:



and see your device in TrueSight:



From there, you will be able to perform all the common verifications to ensure that:

Download Pure Storage KM for PATROL on Sentry's Website.


Sentry Software is pleased to announce the General Availability of NetApp Filers KM version 3.3.01.

netapp-sm 3301.jpg


This version includes the following improvement and fixed issue:

  • Additional information about the cluster nodes status is provided with the Status and Status Information parameters of the SEN_NAP_C_NODE application class.
  • The KM was not able to discover hardware components when the shelves serial numbers were not returned by NetApp Data ONTAP 9.


Download NetApp Filers KM on Sentry's Website.


Sentry Software is happy to announce the General Availability of Monitoring Studio KM version 9.4.01.


This version includes new features, improvements, and fixed issues, such as:

  • Support for Java 9.
  • Support for group macros in Host monitors and for Group & Host macros in all other monitors (ex: %{SEN_HOSTNAME}).
  • Ability to connect and authenticate against a remote system with SSH and keyboard-interactive authentication.
  • Nagios Performance objects with long names now monitored properly.
  • Empty lines that contain the "\r" character (carriage return) now properly handled by Monitoring Studio on Windows systems.
  • And many more...


And of course your favorite monitoring features:

SystemsSoftwareProtocolsAnd many more...

Command Line


File System

Windows Event

Windows Performance Counter

Database Query

Nagios Plugins


Windows Service

SNMP Polling


WBEM Query

Web Request

WMI Query

Dynamic Instances

Multi-Parameter Formula

String Search and Numeric Value Extraction

Text Pre-Processing

Value Mapping


Download Monitoring Studio KM for PATROL on Sentry's Website.


Sentry Software is proud to announce the general availability of the Dell EMC Unity KM for TrueSight Infrastructure Mgmt | TrueSight Operations Mgmt.


This new KM monitors the hardware health and the performance of any Dell EMC Unity storage system that comes with the embedded SMI-S provider. All the information about CIFS servers, controllers, file systems, NFS servers, physical disks, storage pools, volumes and hardware components are regularly collected and displayed in TrueSight:



The configuration is pretty simple: after ensuring that the embedded SMI-S provider is enabled and that a user with operator role has been created on Unisphere, you just have to create a connection to the SMI-S provider.



And that’s it! Your storage system appears in TrueSight:


To be notified through events of any critical situation that may occur on your Dell EMC Unity storage system(s), Sentry Software recommends importing predefined thresholds into TrueSight Operations Management.



It is also a good practice to create your own dashboards in TrueSight to only focus on what matters to you (storage capacity monitoring and optimization, performance monitoring, traffic management, etc.). Several use cases have been documented to allow you to take full advantage of the Dell EMC Unity KM.


And that’s not all! Our technical writers explored non-traditional authoring tools for documenting this new monitoring solution. They approached technical writing from a software development perspective, embraced the software-code workflows entirely, creating doc-as-code! Find out this brand-new documentation here.


Download Dell EMC Unity KM for PATROL on Sentry's Website.


Why Monitoring Studio KM?

As there are no out of the box solutions to monitor the Hitachi Content Platform and pull the data into TrueSight Operations Mgmt , we took up the challenge to cover the monitoring gap using the versatile Monitoring Studio KM from Sentry Software.


How we achieved it?

The Hitachi Content Platform provides its health, capacity and performance data through SNMP. We all know that all the Monitoring Studio KM needs is a source of data and a mode to access it. The built-in SNMP polling feature made it simple.


Then, we used the Dynamic Object Builder, string search, numeric value extraction and value mapping to complete the monitoring template.


What we achieved?

To know more about the list of components and parameters monitored, please refer to Monitoring Hitachi Content Platform


Want to know more?

Drop your questions in the comment section and we will be more than happy to respond.


Sentry Software is proud to release 3 updated storage KMs:



In addition to improvements and fixes specific to each product, this release includes the following common and major updates:

  • The Java Settings user interface has been significantly improved and simplified




  • The performance and behavior of the Java Collection Hub have been greatly enhanced. The Java Collection Hub  is a core piece of each product allowing to perform operations that would not normally be possible on a PATROL Agent.

Learn more about our storage monitoring solutions on Sentry's Website.

Razeem Mohamed

IronPort Monitoring

Posted by Razeem Mohamed Moderator Sep 25, 2017

A new version of the IronPort Monitoring template for Monitoring Studio KM is now available for download from Monitoring IronPort Systems| Sentry Software

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