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Sentry Software

32 Posts authored by: Isabelle Guitton

As you can see, Sentry Software, TrueSight Operations Mgmt|TrueSight Infrastructure Mgmt 's users, so much ground has been covered since 2009!


Configuring Process Monitoring

In 2009In 2019
2009 - Process Monitoring Wizard.png2019 - Process Monitoring Wizard.png



Monitoring the Weather

In 2009In 2019
2009-Monitoring-the-weather.png2019-Houston Weather.png


Monitoring Stock Quote

In 2009In 2019
2009 - Stock Quote.png2019-BMC Stock Quote.png


Thanks to all our users for sharing their feedback and help us improve our products.


Special thanks to the Sentry Team (Bertrand Martin, Marc Douguedroit, Ramassh Theivendran, Razeem Mohamed, Nathalie Leboul, Frederic Plouvier, Sam Truong, etc.)  for working so hard to make this new Monitoring Studio 10 happens!


Release is coming soon! Stay tuned!


Park Place Technologies (PPT), the world’s largest pure-play third party maintainer of data center systems, chose the TrueSight Infrastructure Mgmt |TrueSight Operations Mgmt   platform and the Hardware Sentry KM to monitor the wide range of systems they support for their clients. With more than 30,000 datacenters for 11,000 customers over 100 countries to monitor and the thousands of systems to support, the ParkView project could seem ambitious. A close partnership with BMC and the expertise of Sentry Software made it possible!


Watch this video to learn how the ParkView project started, the technical challenges faced and how ParkPlace, BMC Software and Sentry Software worked together to provide proactive fault detection through ParkView and improve on their already impressive 97% customer satisfaction!



Hi TrueSight Operations Mgmt, TrueSight Infrastructure Mgmt, and TrueSight Capacity Optimization communities!


On behalf of the Sentry Support Team, I am happy to share with you the list of knowledge articles that have been recently published on Sentry's Website:


NEWCollecting an SNMP Walk/Dump                                                            
NEWEMC VNX monitoring not working because of special characters in the password                                    
NEWHow NetApp Filers KM for PATROL Reports 'Failed’ and ‘Degraded’ Status Values in the PATROL Console
NEWHow to manually set agent thresholds in a CMA policy      
NEWMonitoring HP Blade Chassis with Hardware Sentry
NEWProcessing Data From a REST API JSON Format
NEWSNMP Connectors stopped working
NEWUsing Database Query Analysis
NEWVerifying Database Connectivity
UPDATED          Enabling Debug for Sentry's KMs in TrueSight/BPPM and PATROL Classic Consoles                     
UPDATED          Monitoring Fails Due to SSL Handshake or Authentication Failures     
UPDATED          BMC TrueSight CO for Storage: Assessing the Requirements             
UPDATED          Generating Test Events with Hardware Sentry KM for PATROL                                  


Many other articles describing technical solutions and best practices to configure our products are also available in the Sentry's Knowledge Base.


Feel free to submit any topic you would like to be covered in our knowledge base.




2017 is Over!


It was a year marked with the release of several new products and updates. Just to make sure that you did not miss some of them, here is a short review of what was done in 2017:



5 Brand New Products

2 for TrueSight Capacity Optimization3 for TrueSight Operations Mgmt|TrueSight Infrastructure Mgmt
Released along with TSCO v11


11 New Configuration Templates

To support even more storage devices and applications in TrueSight Operations Management, Sentry Software developed new monitoring templates for Monitoring Studio:

8 Updated Products

ProductsMain Changes
Hardware Sentry KM 10.0.01
  • Easier infrastructure management:
    • identical systems configured in one operation
    • faulty devices better identified and perfectly located
  • More reliable hardware monitoring:
    • advanced self-monitoring feature
    • early detection of hardware discovery issues
  • Advanced diagnosis features to report, diagnose, debug, query, and manage.
Monitoring Studio KM 9.4.01
  • Support for Java 9
  • Group macros can be used in Host monitors and Group & Host macros can be used in all other monitors (ex: %{SEN_HOSTNAME})
  • Database Query: Microsoft SQL Server uses Microsoft's JDBC driver
  • Possible to connect and authenticate against a remote system with SSH and keyboard-interactive authentication
  • The new Value Map Monitor can extract values from result outputs of other Monitors and map these values to user-defined status that match your specific needs
  • The Command Line Monitor can execute command lines locally and remotely respectively
EMC Disk Arrays KM for PATROL 4.2.00
  • Support for EMC VMAX3 storage systems
Hitachi Disk Arrays KM for PATROL 1.5.00
  • Support for Hitachi Unified Storage VM (HUS VM) (through the Hitachi Embedded SMI-S Provider)
  • iSCSI-mapped volumes now discovered for HDS G-Series
NetApp Filers KM 3.3.01
  • Support for Data ONTAP v9
  • Additional information about the cluster nodes status
EMC NetWorker KM 3.0.00
  • Support for NetWorker 9.x
  • Support for remote monitoring
  • Consecutive backups monitored at save set level under each group client
  • Support for PATROL Agent v10+
  • Support for TrueSight Operations Management v10.x
Tivoli Storage Manager KM 3.0.00
  • Support for remote monitoring
  • Support for libraries controlled by ACSLS (StorageTek Automated Cartridge System Library Software)
  • Support for PATROL Agent v10+
  • Overall performance improved
Veritas File System KM 2.2.00
  • Support for PATROL Agent v10+
  • Support for TrueSight Operations Management v10.x
  • Support for regular expressions in all configuration menus


Coming Soon...

Veritas Cluster Server KM 3.0.00, Veritas File System KM 3.0.00, Veritas Volume Manager KM 3.0.00, which will all support remote monitoring. Stay tuned!


Thank you all for your support and trust.


Dell EMC VNX series provide file only, block only, and unified (block and file) implementations. All these implementations can be monitored in TrueSight Operations Mgmt / TrueSight Infrastructure Mgmt by the Sentry Software's KMs (EMC Disk Arrays KM for PATROL and Hardware Sentry KM for PATROL).


The EMC Disk Arrays KM leverages a standalone SMI-S provider to collect block information (SAN monitoring) and the SMI-S provider embedded within the Control Station to collect file information (NAS monitoring). Depending on the version of the standalone EMC SMI-S provider, you may have to use both Hardware Sentry KM and EMC Disk Arrays KM to fully monitor your Dell EMC VNX Storage Systems:


Monitoring Scenarios




NAS monitoring only

SMI-S Provider embedded within Control Station enabled

EMC Disk Arrays KM

Hardware and storage metrics

SAN monitoring only

If using EMC SMI-S Agent v4.6

EMC Disk Arrays KM

Hardware and storage metrics

If not using, EMC SMI-S Agent v4.6,use EMC Navisphere CLI

Hardware Sentry KM

Hardware metrics only

Both SAN and NAS monitoring

NAS monitoring: SMI-S Provider embedded within Control Station enabled

SAN monitoring: EMC SMI-S Agent v4.6

EMC Disk Arrays KM for PATROL

Hardware and storage metrics

NAS monitoring: SMI-S Provider embedded within Control Station enabled

EMC Disk Arrays KM for PATROL

NAS monitoring: Hardware and storage metrics

SAN monitoring: If not using, EMC SMI-S Agent v4.6, use EMC NaviSphere CLI

Hardware Sentry KM for PATROL

SAN monitoring: Hardware metrics only


For more details about the configurations you may encounter and the monitoring environment you need to configure to properly monitor your Dell EMC VNX disk arrays, please refer to the KB article Monitoring VNX Disk Arrays published on Sentry's Website.


Information about the NetApp Data ONTAP ETL for TrueSight Capacity Optimization can be displayed in the two following views:

  • The Storage Capacity Views for TrueSight Capacity Optimization: This view is intended for users who have several storage ETLs configured in their environment and wish to benefit from a vendor-agnostic view to compare their  different storage systems in a unique view.
  • The NetApp Capacity Views for TrueSight Capacity Optimization: This  view is intended for NetApp Data ONTAP ETL users who want the NetApp terminology to be used in their view. With this view, no comparison is possible with other storage ETLs.


Depending on your configuration, information about NetApp Filers will be available in different locations. Read the article Where to Find NetApp Filers in the Capacity Views for TrueSight Capacity Optimization to know how to check your configuration and where the information will be available depending on this configuration.



Related Storage ETLs Articles


As you sure know, many storage devices are already supported by our Storage Monitoring solution for TrueSight Operations Mgmt. For any other storage device that you wish to monitor in TrueSight, you can count on Monitoring Studio!


Monitoring Studio allows you to configure the monitoring of almost any storage device for which no out-of-the-box solution is available on the market. Our consultant, Razeem Mohamed, recently took up the challenge and created configuration templates for the following platforms:


Configuration TemplateCollected Metrics
Dell EMC Avamar Appliances
  • Burm Last Activity: Activity Error Code, Activity Status Code, Activity Type, Client Name
  • DPN: Active Sessions, Data Protected MB, Free Mega Bytes, Server Status, Storage Used Percentage
  • Scheduler: Status
EMC Atmos
  • Health: hardware devices status, file system usage, memory usage, PostgreSQL connection status, etc.
  • Job Services: queue length and status, dequeue rate.
  • Meta Data Services: number of containers, replication groups, and replication masters
  • Nodes Capacity: data, metadata, and storage available and used
  • Services: latency, memory used, and status
  • Storage Services: destage status
  • Web Services: number of operations per second (deletes, reads, transactions, writes)
EMC Data Domain
  • Status of the CIFS, Fans, Network File System, power module, temperature sensor
  • Data Domain Boost: several statuses and client total connection
  • Disks: performance and reliability
  • Fans: level and status
  • NVRAM: battery information, properties, and statistics
  • Replication information
  • System statistics
  • VTL information
EMC Elastic Cloud
  • Bucket: locked status
  • Cluster Capacity: total free space and total provisioned space
  • Disks: health status and allocated, free, and total space
  • LocalZone: bad disks and nodes, size, recovery rate, transaction information, etc.
  • Nodes: health status, disk counts, transaction information, etc.
  • RG Links: Link status, replication and rereplication information, etc.
  • Storage Pools: disk and nodes information, disk space, etc.
EMC RecoverPointEMC RecoverPoint Settings, states and statistics
EMC ViPR Controllers
  • DB Consistency: inconsistency count and status
  • Diagnostics: Connect EMC, CPU usage, DB connection, Disk Space, Memory usage, Network-related diagnostics, etc.
  • Health: health state of several services (Apisvc, Authsvc, Controllersvc, etc.)
  • IPSec: status
  • Disk IO Stats: average svc time and wait, reads and writes per seconds, etc.
  • Storage Capacity: managed capacity for block, files, objects, etc.
  • Hardware: chassis fans, power supply and temperature; system CPU
  • System Cluster: availability, enabled/disabled, HA state
  • System Global Statistics: traffic, current and active connections, current sessions, etc.
  • System Interface: speed, traffic, collisions, errors, etc.
  • Software Volume: status
  • Packet Velocity Accelaration Engine: traffic, current connections, etc.
  • Traffic Management Module: traffic, current connections, errors, memory information, etc.
Hitachi Content Platform
  • Status of the back-end switch, capacity balancing, compression, content verification, disposition, duplicate elimination, garbage elimination, garbage collection, etc.
  • Logical Volume: available capacity, total capacity, used capacity, and status
  • Nodes: usage, total space and unused space of the logical volume, NIC failure, and status
  • Hardware: node fans, power, processor, temperature, voltage, etc.
  • Replication: replication link errors,  replication link Mbytes per second, replication link operations
  • Tenant Quota:  allocated space, logical space used, physical space used
  • Total Capacity, Total Object Count, Unavailable objects present.
Hitachi Data Ingestor
  • FC Paths
  • File Systems
  • Hardware information
  • LUs
  • Processing Node
  • Volume Groups
Hitachi HNAS
  • Status of the system drive, volumes, physical and virtual hosts
  • File System: average operations per second
  • Fibre Channel: link status and speed, rates, number of errors, etc.
  • Ethernet ports: traffic and number of errors
  • Diverse statistics for NVRAM File System and Pools, and CIFs
HP StoreOnce
  • Cluster: status and capacity
  • Network: connection speed and status
  • Catalyst Service Set: status and capacity
  • NAS Service Set: counts of files and folders, status, and capacity
  • Replication Service Set: replication and bandwidth information
  • VTL Service Set: status, health level, size, etc.
Huawei OceanStor 9000
  • Clusters: status and capacity
  • Health and running status of nodes, clients,node share services
  • Disks: status, size, temperature, and usage
  • Ethernet Interface: speed, health and temperature status
  • CPU: temperature, health and temperature status
  • Node FS Service: capacity, health and running status
  • Memory
  • NfsShares and Cifs Shares (with full Share Path)
  • IP Pool: whether it is used or unused
IBM DataPower Appliance
  • Appliance Memory
  • Environment: CPU temperature, fan speed, status, voltage, etc.
  • Ethernet Interfaces: IF status, received and transmitted packets, drops and errors metrics, etc.
  • Operation state of Fibre Channel HBA, Fibre Channel Targets, ISCI Target, ISCI Volume
  • File System: Total and Free space metrics
  • Load Balancer health
  • NFS Mount: Files opened, read, and written
  • Physical Drive state
  • RAID Battery Backup: status, temperature and voltage
  • RAID Volumes: enabled health, inactive status, number of physical disks
NetApp E Series
  • Controllers: controller attributes (active state, error mode, operational status), drive interfaces SAS, link status and speed of the Ethernet interfaces, health and link status of the fiber interfaces
  • Drives: current temperature, degraded channels, raw capacity, state, usable capacity, etc.
  • Storage Pools: accessible, free space, online, state, total raided space, used capacity.
  • Storage System: drive count, free space, hot spare, state, used capacity.
  • Volumes: capacity, online, saturation and state
Nimble CS
  • Array: capacity, snap and volumes-related metrics
  • Disks: size, disk and RAID states
  • FC Interfaces: link status and speed, operational status, state.
  • Jobs: state
  • Network Interfaces: link status and speed
  • Shelves: fans and temperature-related metrics
  • Volume: size, usage, read and write metrics, etc.
Nutanix Appliances
  • Clusters: average latency, bandwidth, status, storage capacity, etc.
  • Controllers: data service, metadata service and node status
  • Disks: bandwidth, latency, size, space, etc.
  • Hypervisor: bandwidth, CPU,traffic, etc.
Proxmox Systems
  • Ha-manager status
  • Processes: pve-firewall, pve-ha-crm, pve-ha-lrm, pvedaemon, pvefw-logger, pveproxy, pvestatd, and spiceproxy
  • Ceph pools: usage percentage
  • Pveperf: Avg Seek Time, Buffered Reads, CPU BOGOMIPS, DNS EXT and INT, FSYNCS/sec, HD Size, Regex/sec
  • pvesm Data Stores: Status, Total Size, Used Size, Used Size in Percent, and Remaining Size
  • qm list - VMs: Bootdisk size, memory, and status
Squid Cache Proxy
  • Access Logs
  • FQDN Cache: FQDN entries, misses, negative hits, pending hits, etc.
  • Mesh Clients: hit traffic, hits, requests received, total HTTP and ICP traffic, etc.
  • Network IP Cache: IP cache entries, hits, misses, requests, negative and pending hits, etc.
  • Squid Process
  • Protocol Aggregate Stats: HTTP and ICP metrics
  • Storage Memory Size and Swap Size
  • System Performance: CPU Percentage, HTTP I/O Number of Reads, Objects Stored by Cache, Page Faults with Physical I/O, Total Memory Accounted
Veeam Backup
  • Processes
  • Windows Events
  • Windows Services
  • Agent Backup Jobs: status and last result
  • License: status and days remaining
  • Proxy details
  • Repository details: space and status


The above configuration templates and many others can be downloaded on Sentry’s Website.

Now it is your turn to play and develop your own monitoring templates!

Your feedback is important to us and will help us improve the services we offer. Feel free to share with us all the platforms and technologies you can monitor thanks to Monitoring Studio or any new platform you would like to cover.


Datacenters have become central in supporting the daily activities of everybody, from individuals to large businesses. Guarantying a reliable delivery of a huge stream of data to people and organizations worldwide cannot go without making sure that every layer of the servers and applications on which everyday operations rely on are  constantly and flawlessly operational. Monitoring datacenters health and performance is therefore no longer an option but a necessity.


The solution that needs to be  implemented in your datacenter depends largely on your monitoring strategy. You can rely on a passive monitoring solution based on analyzing historical log data and therefore relying on the performance and health from past events or go with an active solution that can detect performance issues before they affect your business-critical

devices and applications.


Watch this short video where Christopher Pugh explains the differences, benefits and disadvantages of both solutions.


About the Expert

With a solid background in customer support, hardware and server maintenance, Christopher Pugh has built an extensive experience in analyzing and understanding customer’s IT needs and requirements. As a consultant for Sentry Software, he assists in achieving full adoption and utilization of Sentry’s products and provides specialized planning and design expertise in hardware, storage and application monitoring. Christopher is also regularly invited to assist BMC pre-sales  representatives in promoting BMC/Sentry solutions (mostly TrueSight Operations Mgmt, TrueSight Capacity Optimization, and Discovery / ADDM)


Learn more about Sentry Software's Solutions on our Website.


Like George, use TrueSight Operations Mgmt and Monitoring Studio to monitor any technology for which there is no out-of-the box monitoring solution on the market:



To the TrueSight Operations Mgmt Community: Monitoring Studio KM for PATROL 9.3.00 is now available to download!


This new version includes several bug fixes, new features, improvements and more especially the possibility to:

  • use regular expressions for selecting and acknowledging specific Windows event messages
  • execute PSL commands and analyze their result
  • convert JSON output to CSV or flat map formats
  • find the minimum, maximum, or average value among several parameters
  • join two different tables from text parameters.


Do not hesitate to read the product's Release Notes for an exhaustive list of changes, improvements and fixed issues.


Implementing a capacity management plan is largely regarded as the solution to adopt to keep storage costs under control while ensuring a high level of services. Unfortunately, when times come to follow this best practice, things naturally get more complicated. But as complex as it may seem at first sight, adopting capacity planning can be pretty easy if keeping just a few tips in mind. Let’s review them in this post.


Tip 1: Determine Current Use

Generating capacity plans under incomplete knowledge or false assumptions inevitably leads to approximate or unrealistic scenarios. As strange as this may sound, this situation is sadly common. This is even more surprising when powerful capacity management tools, such as TrueSight Capacity Optimization, are available and provide an accurate state of the SAN infrastructure. Among many valuable information, TrueSight Capacity Optimization for Storage indicates how much resource is currently used, how much capacity is being unused or underutilized, and if there is enough capacity to cope with unexpected storage demands. With that information close at hand, it is easier to determine whether the SAN infrastructure is adequate for today’s needs.


Tip 2: Determine Future Requirements


Today’s needs may be met but this does not guarantee that tomorrow’s will be. To ensure that administrators are in line with business planning cycles, they can collect workload forecasts and planning information from users and translate them into IT resource requirements. This first step will allow administrators to predict what resources are to be implemented to answer business needs.




Tip 3: Evaluate Potential Growth


Before setting up short-term or long-term plans, administrators need to know the growth rate they have experienced over the last year. Without capacity planning tools, they will have to verify the number of additional storage and server ports added to determine the growth rate percentage. With BMC TrueSight Capacity Optimization, they just have to look at the trendlines generated from past and current resource utilization to plan for future capacity needs.





Tip 4: Evaluate Alternatives

Purchasing additional storage is too often the first choice made to ensure the SAN infrastructure can cope with unexpected demands. But this is not the only option! Other alternatives exist at a more reasonable cost. Implementing deduplication, efficiently and cost-effectively using SSDs and HDDs are common methods. But few knows that they can also better manage thin provisioning and reclaim unused capacity with TrueSight Capacity Optimization. This powerful solution helps increase the storage efficiency ratio by keeping just the minimum space available to meet current and future storage allocation requirements. Thanks to TrueSight Capacity Optimization for Storage, administrators can also identify mapped and unmapped volumes for which no activity has been recorded for a long time and that can therefore be safely reclaimed. Purchases are logically postponed and savings increased.



Tip 5: Plan for Expansion

No matter how hard administrators work to postpone purchases, there will always be a time when they will be running out of capacity. Their everyday challenge is therefore to predict when this situation will occur. Thanks to BMC TrueSight Capacity Optimization for Storage, administrators can identify possible risks of saturation and oversubscription to prevent data loss and corruption.


They can also verify if there are enough disks in their storage systems to extend the capacity of their storage pools. With the Available Capacity for Storage Pools metric, they will even be able to know how much capacity is not consumed in all storage pools.

HP3PARSAN - Capacity Summary.png


Capacity Planning Is Pretty Easy, Isn’t It?

As you can see capacity planning can be pretty easy if relying on powerful capacity management tools like TrueSight Capacity Optimization!


Feel free to share your comments about this post.


BMC just announced the release of TrueSight Capacity Optimization 10.7. This new version comes with many new features and improvements for the Storage ETLs and the Storage views. Here are some key features:


All Storage Views in TrueSight Console

For enriched user-experience, the following Storage views have been migrated to the TrueSight Console:


Hosts View


With the Hosts view, administrators can verify the capacity initially allocated to hosts and determine the capacity that is consumed by each host.


Storage Systems View


The Storage Systems view displays capacity information for all the storage systems, storage pools, volumes, hosts, filers and shares present in a SAN.


NetApp Systems View


The NetApp Systems view is for the NetApp Data ONTAP ETL users who want the NetApp specific terminology to be used in views.


A New Supported Platform: EMC XtremIO

The new ETL EMC XtremIO Management Server ETL for TrueSight Capacity Optimization provides capacity and performance metrics for all the EMC XtremIO systems available in a SAN. This ETL is fully supported by the Storage views.


New Capacity Metrics

To provide more capacity information, new metrics have been added to the following ETLs:

Learn More


Have you ever been challenged on your ability to monitor things that are traditionally not monitored? Things you consider un-monitor-able? Things that are business-critical nonetheless?


Watch this video and find out the secrets of Monitoring Studio, a powerful monitoring toolbox for TrueSight Operations Mgmt that allows you to quickly and easily monitor virtually anything without coding.


BMC just announced TrueSight Capacity Optimization 10.5!

New Storage Reports - laptop.png


Among many other features, Sentry Integration v10.5 for TrueSight Capacity Optimization includes:


New supported platforms

  • EMC Celerra 8.1.0
  • Hitachi VSP Gxxxx Series
  • IBM Storwize V7000
  • IBM Storwize V7000 Unified


New basic reports templates
Storage Reports - Top 10 - Storage Volumes - Transfer - Phone-Rescaled.png


Three new reports are available:

            • Storage Systems Overview: to get an overall overview of your storage systems (storage capacity, bandwidth utilization, transfer, etc.)
            • Storage Pools Overview: to get an overall overview of your storage pools (storage capacity, capacity and traffic distribution).
            • Storage Allocation: to help you provision and take the best allocation decisions.



Troubleshooting tools

These tools test the connection to the software component (SMI-S provider, API, etc.) leveraged by the storage connectors to collect capacity information about storage systems.


To learn more about this new version, refer to read the Release Notes and User documentation.


The following patches are now available to download on the Sentry Software website:


P1635: Host Information Missing in the Host Mapping and Reconciled Host Mapping Tables


Patch for Storage Capacity Views and Reports for BMC TrueSight CO

Version(s) 5.0.00

Patch content

Patches for Storage Capacity Views and Reports v5.0.00 for BMC TrueSight CO 9.5 and 10.

Should you install this patch?

Apply this patch if:

  • The host information is missing in the Host Mapping and Reconciled Host Mapping tables.
  • You are using the Hitachi Device Manager ETL with the Storage Capacity view.

P1636: NetApp Filers not Properly Discovered


Patch for Storage Capacity Views and Reports for BMC TrueSight CO

Version(s) 5.0.00, 5.0.01

Patch content

Version 5.0.02 of NetApp Data ONTAP ETL for BMC TrueSight CO, which can be installed on top of versions 5.0.00, 5.0.01, or directly as a first installation

Should you install this patch?

  Install this patch if you get a NullPointerException that prevents NetApp Filers to be properly discovered.

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